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**Location**:Waddesdon Manor

**Working at Waddesdon**:

- Standardised Working Pattern
- Open Wednesday to Sunday
- We are closed Monday & Tuesdays (except Bank Holidays) - which ensures you have 2 days off together consistently.
- Main Season (March to October) Opening Times of 10am to 5pm.
- Winter Hours (Nov to Jan) - 12 to 7pm to accommodate our Light Displays.

**Benefits**
- 50% Discount in Food2Go Catering, 20% in the Wine Shop & 25% off in Retail.
- Annual leave - 33 days a year (including public holidays), rising to 36 days on completion of three full years’ service, rising to 38 days after 5 years’ service and rising to 40 days after 10 years’ service
- Wellbeing support and a focus on staff engagement. Access to free 1:1 counselling
- Matched company pension scheme up to 10% of salary
- National Trust Staff Card which entitles free entry for two people at all NT properties and a discount in their shops and restaurants.
- Training & Development Plans - the majority of our management team in retail and catering have progressed from retail/catering assistants into their current role.
- Funding for WSET Qualifications
- Full E-Learning program which gives transferable skills for the future
- Practical Skills training in Customer Service, Stock Control & Ordering, Health & Safety and First Aid
- Staff events programme throughout the year
- Beautiful location working within the charity and heritage sector
- Free parking on site at Waddesdon

**Business**
- All the profits we make here at Waddesdon contribute to the upkeep and preservation of the House & Grounds
- Charity of the Year -a local charity chosen by staff, receive funding from the Rothschild Foundation. It is supported by various staff events throughout the year.

**Key areas of responsibility**
- Committed to and endorsing the highest levels of customer service, merchandising and product knowledge - with a specific focus on wine & wine sales
- Managing and delivering wine tastings, including; in shop, public events, private events and specialist wine dinners.
- Continually focus on driving sales to ensure that our Shops makes a significant financial contribution to Rothschild Waddesdon Ltd
- Review and develop the Catering Wine List offer for all onsite dining.
- Deliver wine training for the Retail & Catering teams
- Contribute to the range planning for Wines & Spirits sold in the Wine Shop.
- Ensure the Wine, Gift and Temporary Shops are staffed appropriately in absence of the Shop Manager
- Ensure the Wine, Gift, Woodland Toy and Temporary Shop is presented to the highest standards in the Shop manager’s absence.
- Manage the Wine, Gift and Temporary Shops in the Shop Manager’s absence

**The Wine Ambassador’s success will be monitored through**:

- Weekly sales results
- Customer feedback
- Weekly departmental meetings
- Annual Recognition Conversations meeting with the Head of Retail
- NT Visitor Enjoyment scores and social media as a means of monitoring Customer satisfaction

**The key areas of responsibility and duties of the Wine Ambassador are as follows**:
**Finance**

Ensure all monies and transactions on the Shop floors are in accordance with Accounts, PCI Compliance standards and money laundering due diligence.
- Ensure that all financial procedures are executed according to company policy; including end of day cash reconciliation, maintenance of floats and cash bulk & pay roll
- Responsible for high value sales and stock, such as the personal selling of Grand Vin wines
- Informing the Management Team and/or RWL Administrator of areas of concern with low or high stock holdings
- Ensure that stocktakes are undertaken on time and accurately, working with the RWL Administrator and Stock Room volunteers to ensure the stock is well managed.
- Minimise wastage of perishable stock by; carrying out reductions and promotions where necessary and ensuring stock rotation is carried out by the whole team.

**Business**
- Work with the management team in creatively maximising all Wine Shop sales
- Organise and deliver wine events to public and private groups
- Work with the HOD to ensure the wine buying range is effective and profitable
- Manage & deliver tastings on the shop floor, working with Retail staff and volunteers
- Initiate and recognise opportunities to sell to high spending visitors and groups
- Manage and execute efficient and accurate pricing/ processing of stock deliveries
- Ensure Stock rooms are kept well organised, tidy and safe in accordance with Health and Safety Regulations, whilst keeping a strong knowledge of current products
- Plan and adapt the staff rota to ensure areas are staffed to an appropriate level
- Work with software providers, and support services within the National Trust and Waddesdon to ensure business continuity through seamless provision of financial information systems

**Merchandising**
- Assist the HOD to ensure sales are maximised by effective visual merchandising on the Shop floors
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