Retail Supervisor

7 months ago

Bristol, United Kingdom Mercy in Action Full time

Mercy in Action are opening a brand-new boutique charity shop in Clifton Village. This shop is set to become a flagship store for Mercy in Action, offering high-end preloved goods in a premium retail space.

**Why Mercy in Action?**

We invest in the development of our retail staff. We offer a nurturing and supportive work culture that will help give you the tools to make the shop thrive. Your days will be varied and exciting with plenty of opportunities to use your creativity to maximise sales. You will be an important part of our work to alleviate poverty.

A little bit about us:
Mercy in Action is a UK registered charity (1096068) working with children, their families and communities in the UK and the Philippines.

In the UK, our Petra Project provides nurturing homes for young mums and their babies and young people, who would otherwise be facing homelessness. In the Philippines, our work centres around helping children to regain lost years by providing residential care, a schooling program and a drop-in centre for street children. Our professional staff work tirelessly to reunite families and enable them to have a future together.

Our newest Bath-based projects, the Clothesline and Action Pantry, provide food and clothing to local families.

Our growing network of Mercy in Action Charity shops raises essential funds for maintaining and expanding these projects, enabling us to support those most in need

In return Mercy in Action can offer a competitive salary, 28 days annual leave (pro rata), long service award, optional overtime, company pension scheme and staff discount.

**The Role**:
As Sunday Supervisor you will work alongside the Shop Manager to deliver sales targets to generate income for our Charity.

This is a Part time post for 5 hours per week every Sunday plus additional cover hours available as required.

Applicants must be over the age of 18 due to Lone Working.

**You**:
You will be passionate about delivering the highest level of shop standards and exceeding customer expectations by providing excellent customer service and a great shopping experience.

You will have excellent communication skills and a strong customer focus.

You will be responsible and capable as you will be running the store alone or with volunteers.

Come up with new ideas for how to increase profits with support from the Store Manager

Using your creativity maintain a high standard of instore and window displays.

Keeping on top of the management of donated goods and new stock

**Key Responsibilities**:

- Maximise sales and gift aid within the shop.
- Ensure a high standard of customer service
- Supervision of volunteers
- Accepting donations
- Promoting the work of Mercy in Action and keeping up to date with Charities work
- Updating shop displays as required once products have sold
- Dressing shop window displays if necessary
- Pricing products
- Key holder

**Software Utilised**:

- EPOS Till System
- MS Office 365
- MS Teams

**Requirements of Role**:
Reliable

Good communication skills

Attention to detail

Understanding the work and ethos of MiA

Previous management experience would be advantageous, but training can be provided.

Mercy in Action? is committed to safeguarding and promoting the welfare of children, young people and vulnerable groups and expects all employees and volunteers to share this commitment. As part of this commitment, anyone working in a post with children or vulnerable groups will need to undertake an Enhanced DBS check.

The suitability of all prospective employees or volunteers will be assessed in line with our safer recruitment process, including the disclosure of criminal records and vetting check.

**Job Types**: Part-time, Permanent
Part-time hours: 5 per week

**Salary**: £10.60 per hour

**Benefits**:

- Employee discount

Schedule:

- Weekend availability

Work Location: In person

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