Guest Ambassador

**Guest Ambassador**

**Location: Inverness, Contact Centre**

**Full Time, Permanent 12 months FTC To Cover Maternity Leave**

**Salary - £23,037.74 per annum plus benefits**

If you enjoy speaking to new people every day and have a passion for Customer Service, then this is the role for you. It’s an exciting opportunity to join a friendly team of Guest Ambassadors within Caledonian Sleeper. Each member of the team is here to exceed the expectations of our guests by offering a first-class Customer Service experience. Please note, this is an opportunity to join our Guest Service Centre and isn’t an on-board crew role.

**Responsibilities of a Guest Ambassador**
- You will be making reservations for the guests on the train.
- You will be booking passenger assistance for guests that require it.
- Part of the role will be processing delay repays and guest feedback.
- Day to day you will have to manage customer queries, feedback and complaints in a polite and efficient way.

**What I need to do the job?**

**Essential**
- Experience within a customer focused role
- Experience of working independently
- Ability to deal with challenging situations and deal with challenging customers
- Strong written and verbal communication skills
- Flexibility to work shifts, including anti-social hours.

**Desirable**
- Call / Contact centre experience
- Experience / Knowledge of the rail sector

**Our Amazing Benefits**:

- Complementary travel for employee and dependents on Caledonian Sleeper and Scotrail
- Reduced travel within most rail operators within GB
- 25 days annual leave
- Friends and Family discounts
- Final salary railway pension
- Access to health insurance scheme
- Access to Serco Benefits package discounts which include cinema, merlin entertainment and online shopping discounts, cycle to work scheme and discounts on mobile phone plans and leisure centre memberships
- Extensive training and development

**About Serco**
At Serco, not only is the nature of the work we do important, everyone has an important role to play, from caring for vulnerable people to managing complex public services. We are a team of 50,000 people responsible for delivering essential public services around the world in areas including defence, transport, justice, immigration, healthcare and citizen services. We are innovators, committed to redesigning and improving public services for the benefit of everyone.

**Apply**

At Serco we support fair access to employment for those with unspent criminal convictions through the ‘Ban the Box’ pledge (some may be exempt due to the nature of the role and the security clearance required). Please contact our recruitment team directly on 0345 010 4000 to discuss.