Customer Support Representative

7 months ago

Wareham, United Kingdom Lotek UK Full time

**Lotek Wireless** is a world leader in the development and manufacture of animal monitoring systems. Our innovative and internationally recognised radio, satellite, archival and acoustic monitoring solutions allow researchers to track animals in almost any environment. Our equipment reveals fascinating journeys of individual animals that contribute to biologists’ understanding of animal movement.

Our craft is technology; our passion is the environment. We are committed to providing innovative solutions for a sustainable future. Leading researchers around the world rely on Lotek tracking equipment and expertise. We are proud to be partners in research being conducted in more than 100 countries - on every continent and in every ocean.
- **The Opportunity**:_

We are seeking a highly motivated _**Customer Support Representative **_**(CSR)** to join our team in **Wareham, UK**. This role is specifically for the Avian Segment which serves biologists wanting to track the movements of birds, bats and insects.

Customer Support Representatives provide training and post-sales support for researchers using our tracking equipment. This contributes to the quality of the customer experience, through the personalised support they provide. CSRs provide technical support and training for customers, facilitate equipment returns for repairs/calibration, provide sales support and provide feedback to Segment and Product Management. Together, the CSRs and our Sales team are key to true client loyalty.
- **Requirements**:_
- Proven ability to gain co-workers and customer respect to facilitate positive outcomes.
- Excellent communication skills (both written and verbal).
- Good time-management when multi-tasking.
- Energetic personality, takes initiative, works independently in a multi-tasking, fast paced environment.
- Good knowledge of working within a Microsoft Windows Environment (Win 10/11) and Microsoft Office suite (including Outlook, Word, Excel, etc.)
- Ability to maintain a positive attitude when required to escalate customer concerns and manage expectations.
- Ability to adapt to a changing environment.
- Dexterity and methodical approach, for investigating returned equipment.
- Location - In Person at the Wareham address.
- **Advantageous**_
- Customer support experience.
- University Degree, HND or HNC.
- Active participation in the natural world, especially wildlife tracking.
- Working with data.
- Basic understanding of electronics.
- **What we Offer**:_
- A friendly and exciting working environment
- Competitive compensation.
- Company paid health care after first year.
- Pension Scheme.
- Employee Assistance Program.
- Outstanding company culture including a Social Committee that organizes events such as contests, BBQs, and fund raising for local charities.
- Lotek UK is fully committed to providing equal opportunities for all employees, workers and job applicants.
- Lotek UK aims to create a culture that encourages and values diversity and that appoints, rewards and promotes staff based on merit.
- **Application Process**:_

Please note only those persons invited for an interview will be contacted.

**Job Types**: Full-time, Permanent

**Salary**: £20,000.00-£25,000.00 per year

**Benefits**:

- Company pension
- Cycle to work scheme
- Free parking
- Health & wellbeing programme
- On-site parking
- Private medical insurance
- Sick pay

Schedule:

- Monday to Friday

Supplemental pay types:

- Bonus scheme

Work Location: In person

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