Customers and Engagement Specialist

4 weeks ago

London, United Kingdom Environment Agency Full time

Number of jobs available- 1
- Region- London
- City/Town- London
- Building/Site- Marsham Street, London, SW1P 4DF
- Grade- Staff Grade 5
- Post Type- Fixed Term
- Working Pattern- Full Time, Part Time/Job Share
- Role Type- Communications / Marketing, Customer Insight, Operational Delivery, Social Research
- Salary Minimum- £37,462 Pro-rata
- Job description- We are looking for a Customers and Engagement Specialist to support our strategic engagement with stakeholders in London. This is an exciting, cross-cutting, and dynamic role responsible for:

- Identifying opportunities to work in partnership and collaborate to deliver EA2025 outcomes
- Strategic stakeholder engagement planning and evaluation
- Co-ordination and delivery of strategies for key stakeholders
- Preparing speeches and presentations for our Area Leadership team
- Working with engagement leads across the area to coordinate on key topics, stakeholders, and messages
- Managing relationships with internal and external communications and engagement professionals
- Supporting internal communications to our staff
- Being part of national engagement networks and bringing learning and updates back into the area
- Maintaining awareness of political and social issues which may impact our engagement

Responding to incidents is a central part of what we do. You will be required to have an incident role and make yourself available to respond to incidents or provide business continuity support during an incident. This may attract an additional payment and full training and alternative working arrangements will be available to support you with your incident role.
- The team-
- Experience/skills required- We are looking for an experienced engagement professional who has:

- Passion for making London a better place to live, work and visit for the communities we serve
- Proven track record of placing Equality Diversity and Inclusion at the heart of their decision making and actions
- The ability to comfortably work in teams and independently
- Understanding and experience of using the Working with Others approach to engagement
- Proven ability to deliver results through others
- Demonstrable experience of stakeholder engagement and stakeholder management
- Political awareness (essential) and experience of working with devolved/Mayoral authorities (desirable) in a complex stakeholder landscape
- Demonstrable experience of managing executive correspondence including Parliamentary Questions
- Demonstrable experience of producing good quality briefings for leadership team members
- Contact and additional information- The role will be based at 2 Marsham Street, London and interviews will be held w/c 27/03/2023.

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