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Quality and Governance Lead

4 months ago

Bootle, United Kingdom Change Grow Live Full time

Overview:
**Change Grow Live** are a charity dedicated to the belief that we can make a difference to our Service Users lives, offering support and respect in a safe environment, treating each user as an individual and working with them to find the right treatment and care options.

Our core values are

We are looking for a passionate and dedicated
**Quality & Governance Lead** to join our service in Sefton. The new postholder will focus on identifying efficiencies or gaps in support, ensuring that service users consistently receive high quality and effective services.

**Responsibilities**:
**What we will give to you**:

- 25 days holiday (+ bank holidays) rising by 1 day for each years’ service
- Paid ‘Wellness’ hour each week along with a ‘Wellness’ hub and Employee Assist Programme
- Contributory pension scheme
- A great selection of benefits incl. discounts for shopping, cinema, holidays, etc.
- A friendly and supportive team
- Training, career development & progression opportunities

**About the role**:

- To ensure the quality and consistency of service delivery
- To conduct wide ranging audits
- To observe, monitor and report on staff sessions with clients, including assessments, one to one sessions etc for the purpose of staff development.
- To feedback key areas requiring development for both individuals and staff groups to the management team
- To ensure compliance within the staff group of relevant organisational policies and procedures
- To co-ordinate and undertake management of the service feedback and incident system on CRiiS

**About you**:

- Experience of working with alcohol and drug issues and a clear understanding of the need for and ability to deliver quality services
- Experience of delivering recognised interventions for alcohol and drug users
- Experience in staff coaching
- Initiate ideas and new ways of working to continuously improve service delivery

**_ Please read attached Job Description for a more detailed outline of responsibilities and Person Specification_