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Progression Support Coordinator

4 weeks ago

StocktononTees, United Kingdom Study Group Full time

**Contract Type**: Full Time, Fixed-Term until 09/05/2025
**Location**: Stockton-on-Tees, Durham University International Study Centre

**Salary**:up to £24,886.37 per annum

The Progression Support Team works with the academic, student experience and academic personal tutor teams in Durham University International Study Centre to prepare international students to progress and thrive at Durham University through successful completion of their programme.

Responsibilities include data management, reporting, student support, and policy communication. Collaborate with academic and student experience teams to ensure international students thrive at Durham University. Provide transition management and explore alternative options for students unable to progress.

**ABOUT THE ROLE**
- Support team processes to achieve progression targets
- Handle enquiries from students, staff, and visitors
- Assist in managing student progression data, analysis, and reporting
- Develop student materials for the Virtual Learning Environment
- Facilitate feedback processes and communicate results to stakeholders
- Collaborate with other teams to provide holistic student support
- Guide students on progression requirements and course options
- Organise engagement and transition activities, represent the team at events
- Support end-of-programme activities for students not meeting progression requirements
- Develop transition activities for students meeting progression requirements
- Coordinate with the Marketing Team for event promotion on social media
- Contribute to improving team processes
- Provide administrative support during meetings.

**ABOUT YOU**
- Level 3 qualification (Desirable)
- Experience working in administration (Essential)
- Event management experience (Desirable)
- Experience working with students in an education environment (Essential)
- Excellent customer service skills (Essential)
- Excellent knowledge of Microsoft Office, in particular, advanced Word and Excel skills (Essential)
- Meticulous attention to detail (Essential)
- Good analytical and problem-solving skills (Essential)
- Excellent organisational skills (Essential)

**ABOUT US**

Study Group is a leading international education provider that is dedicated and passionate about helping students around the world, creating a brighter future and reaching their full potential. With university partnerships and a variety of face-to-face, online, and hybrid study programmes, we can provide students with the resources and guidance they need to succeed. Our global network of offices and university partnerships ensure that students receive the best educational services available. Additionally, our Insendi platform enables us to deliver innovative, accessible, and intuitive digital learning experiences with the most advanced digital tools available.

**ORGANISATIONAL COMPLIANCE**

Study Group is proud of its high standards in safeguarding and recognises its importance in enabling the best possible student experience and outcomes. For successful applicants the following checks will be conducted
- Criminal Background Check (country specific), x2 References, ID and Right to Work checks as well as Education Verification.

We are proud to be an equal opportunity employer and we strive to create a diverse and inclusive workplace. We are committed to providing equal opportunities for all individuals, regardless of race, gender, religion, nationality, or any other factor. We believe that the best person for the job should be selected based on skills and experience alone. Your information will be kept confidential and stored securely. Please see our Privacy Policy.

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