Customer Services Officer/mayor's Secretary

2 months ago


Gillingham, United Kingdom GILLINGHAM TOWN COUNCIL Full time

**CUSTOMER SERVICES OFFICER/MAYOR’S SECRETARY (PART-TIME)**

Thank you for your interest in the position of Customer Services Officer/Mayor’s Secretary at Gillingham Town Council.

**JOB DESCRIPTION**

**Job Title**:Customer Services Officer/Mayor’s Secretary, 9.00-1.00 Monday to Friday (20 hours)

**Salary**:Salary Grade SCP 11 - currently £24,054 (pro rata). There is a pay award pending

**Responsible to**: Town Clerk

**Main Purpose of Job**

To be the first point of contact at the Town Hall for members of the public, Councillors and external organisations. Supporting the Mayor with secretarial services, diary management and Civic events.

**Main Responsibilities and Duties**

1. Delivering excellent customer service by providing appropriate information, advice, guidance and support in a professional and timely manner.

3. Updating the Town Council’s website and social media platforms as directed.

4. Administering cemetery bookings, maintaining Burial and Allotment records and liaising with Funeral Directors, Memorial Masons and families.

5. Developing and maintaining good working relationships with organisations, agencies, volunteer/interest groups and local government authorities.

6. Taking room hire bookings and liaising with hirers.

7. Supporting the Mayor with secretarial services, diary management, event organisation and attendance.

8. Providing guidance to the Mayor in relation to Civic duties.

9. Taking responsibility for own professional and personal development, attending courses and seminars as agreed.

10. Undertaking any other duties as reasonably required.

**Qualifications, Skills and Experience**

**Essential**
- English and Maths GCSEs at grade 4 or above, or equivalent
- Written and verbal communication skills to Council standard
- Excellent customer services skills
- Good verbal and written communication skills
- Good organisational skills

**Desirable**
- Good knowledge of the local community
- Experience of working in local government

**Job Types**: Part-time, Permanent
Part-time hours: 20 per week

**Salary**: £13,002.00 per year

**Benefits**:

- Company pension
- On-site parking
- Sick pay

Schedule:

- Monday to Friday

Application question(s):

- Do you have experience of using all types of social media?

Work Location: One location

Application deadline: 02/04/2023


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