Receptionist/clerical Officer

THIS POST IS FIXED TERM/SECONDMENT FOR 8 MONTHS until 31-01-2025, TO COVER MATERNITY LEAVE

We are looking for an enthusiastic Receptionist/Clerical Officer to work within the Administration Team supporting outpatients in our state of the art Integrated Care Centre in Cardigan.

Deal with general enquiries, using initiative and judgement on necessary action to be taken.

Support the management of the electronic room-booking system for all our clinical rooms.

Data input onto excel documents and into WPAS.

Meet and greet service users for clinics and or appointments as required.

Deal with enquiries from service users and their families/carers, directing individuals to the correct department.

Provide non clinical advice e.g. appointments.

Meet and greet staff and other agencies i.e. when arriving for team meetings etc.

Answer all incoming calls and refer to staff if unable to give appropriate replies.

Exercise tact, diplomacy and confidentiality in dealing with staff and service users.

Hywel Dda University Health Board is the planner and provider of NHS healthcare services for people in Carmarthenshire, Ceredigion, Pembrokeshire and its bordering counties. Our 11,000 members of staff provide primary, community, in-hospital, mental health and learning disabilities services for around 384,000 people across a quarter of the landmass of Wales. We do this in partnership with our three local authorities and public, private and third sector colleagues, including our volunteers, through:
**Four main hospitals**: Bronglais General in Aberystwyth, Glangwili General in Carmarthen, Prince Philip in Llanelli and Withybush General in Haverfordwest;
**Five community hospitals**: Amman Valley and Llandovery in Carmarthenshire; Tenby and South Pembrokeshire Hospital Health and Social Care Resource Centre in Pembrokeshire; Tregaron and Aberaeron & Cardigan Integrated Care Centres in Ceredigion.

48 general practices (six of which are managed practices), 47 dental practices (including three orthodontic), 99 community pharmacies, 44 general ophthalmic practices (43 providing Eye Health Examination Wales and 34 low vision services) and 17 domiciliary only providers and 11 health centres;
Numerous locations providing mental health and learning disabilities services;
Highly specialised and tertiary services commissioned by the Welsh Health Specialised Services Committee, a joint committee representing seven health boards across Wales.

The ability to speak Welsh is desirable for this post; English and/or Welsh speakers are equally welcome to apply.

You will be able to find a full job description and person specification attached within the supporting documents.

The ability to communicate in Welsh is desirable for this post. If you do not meet the Welsh Language requirements specified, the Health Board offers a variety of learning options and staff support to help you meet these mínimal desirable requirements during the course of your employment with us.

Interviews will be held on 15/04/2024