Operations Coordinator

3 weeks ago

Bristol, United Kingdom Alexander Mae South West Ltd Full time

**Operations Coordinator**
**Salary from £22,000 - £30,000 DOE + £3,000 Annual Bonus + Superb Benefits**
**Central Bristol office location**
**Hybrid working after 3 months (1 week 3 days at home then next week 2 days at home)**

**The Company**:
A well-established organisation who help local and global clients effectively manage the lifecycle of IT equipment in a more secure and sustainable wayA company that truly value their staff and believe that the people they employ are the reason for their success It is a fun, open plan environment that is based in central Bristol, a company who are focused on service delivery and service excellence.

**The Job**:
To administer and process the flow of business from start to finish, whilst providing first class service and strong business relationships.

**Key responsibilities.**
- Maximise profitability and customer experience by arranging credit lines, contractual documentation, and lease paperwork in a timely and accurate manner.
- Coordinate and process the relevant security checks via the designated digital tools for new customers/suppliers and complete the “Know Your Customer Checks” when generating documentation for new customers.
- Manage and action all operational finance invoicing and administration tasks from matching payments made to running weekly reports. Taking responsibility to proactively chase outstanding payments and provide updates to management.
- Proactively managing the workflow of your allocated customers for whom you will act as a named contact to develop a positive working relationship, in support of the Sales Team, to ultimately provide high quality customer service throughout the entire asset lifecycle.
- Maintain accurate records on internal systems, pipeline reporting and taking responsibility for the standards of your own area of work. Support sales with updates required, generate follow up documentation supporting such changes.
- Work closely with equipment suppliers to obtain the invoices, required information and to manage their expectations.
- Coordinate and process mid-term changes to customer agreements.
- Support the customer in making timely End of Lease (EOL) decisions.
- Negotiating where applicable and within authorities.
- Facilitate and administer the full EOL process including arranging collections, device matching, reporting & billing and produce accurate invoicing to reflect the EOL decision for each customer.

**The Person**:
**The location: Central Bristol / Hybrid working once trained**
**The Hours**:Monday to Friday (37.5 hours per week) - **Standard hours are 8.30am - 5pm**
**Dress Code;** Business formal Monday to Thursday and business casual on a Friday
**The Benefits**:Amazing benefits which include 25 days’ holiday rising to 30 days + Bonus Days Pension, Healthcare, Dental Care, Child Care Vouchers, Over-time offered, incentives and retail voucher scheme Superb office environment, great staff room with pool table and a great team spirit

**Job Types**: Full-time, Permanent

**Salary**: £30,000.00 per year

**Benefits**:

- Company pension

Schedule:

- Monday to Friday

Supplemental pay types:

- Bonus scheme

Work Location: In person

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