Receptionist

3 weeks ago

London, United Kingdom Reception Full time

**“The world is yours with Meliá”**

Joining Meliá is to embark on a journey without borders because the possibilities of growing and training here are endless. It is to know that the world is yours and that you can work in many countries. And all with the feeling that you are part of a big family.

**About Meliá White House Hotel NW1 3UP**

Meliá White House is a modern and elegantly newly refurbished hotel exceptionally located next to Regent’s Park, within a short walk from the world-renowned shopping streets of Oxford Circus & Regents Street. Warren Street, Great Portland Street and Regent’s Park underground stations are all within a 5-minute walk.

***Salary package: £26,000 plus service charge**// Hotel discounts // Health cash back plan // Meals on duty // Pension scheme // Loyalty rewards and referral bonuses // many more**

**Receptionist**

Responsibilities will include, but are not limited to:

- Ensure that all guests are welcomed and checked-in into the hotel in a warm, genuine & professional manner & when possible addressed by their name. To be fully conversant with check-out procedures in an informative & helpful manner.
- Project a helpful and enthusiastic attitude while offering choices, anticipating & identifying guest expectations, in order to ensure that guests' needs are met & where possible exceeded.
- Beware of the current hotel availability and propose up-sell and cross-sell whenever it is possible, to maximize room occupancy and hotel revenue.
- To present all accounts to company and agency bills with compliant back-up. Provide to our guests the corresponding invoice related to payment taken.
- To observe all security, health and safety regulations. To be fully conversant and capable of acting in an appropriate manner during emergency situations in accordance with the hotel emergency procedures.
- To carry out all duties with due regard for the specifications of relevant & related legislation. To undertake any other reasonable duties as directed by senior reception staff or management.
- To file all new arrivals registration cards after they have been completed by the guest with their personal details, ensuring contact details are accurate.

What we are looking for?
- OPERA knowledge
- Fluency in English and additional Spanish would be beneficial
- Prior experience is a similar role

**Because belonging to the great Meliá family is being VIP**
- **Competitive Salary**
- **Holidays**:28 days’ holiday including 8 public holidays
- **Contributory pension scheme**
- **Discounted dental and health cover with HSF**
- **Personal Development**:programs designed to support your career right from the start, with unlimited access to online learning platform
- **High street discounts**:with Perks at Work

**At Meliá we are all VIP**

Great professionals who make everyday life easier and exceptional. From the junior to the most senior, all of them have unique and important qualities that make working at Meliá an opportunity for constant growth and a passport to create your future wherever you want.

Our warmth, proximity and passion for what we do make working at Meliá an unforgettable experience, full of emotional moments and always with the feeling that you belong to a big family where we have people like you, **VIP **People.
- At Meliá Hotels International, we are committed to_ _**_equal opportunities between women and men_**_ _in the workplace, with the commitment of management and the principles contained in Human Resources policies. We also prioritize disseminating throughout the entire staff a corporate culture committed to effective equality, and raising awareness about the need to act jointly and globally._
- We promote our commitment to_ _**_equality and diversity_**_, avoiding any kind of discrimination, especially related to reasons of disability, race, religion, gender, or age. We believe that_ _**_diversity and inclusion among our employees are essential for our success as a global company_**_._
- Additionally, we support the sustainable growth of our industry through_ _**_a socially responsible team_**_. In this sense, our motto is "_**_Towards a sustainable future, from a responsible present_**_". Thanks to all our collaborators, we make it possible._

If you want to be** “Very Inspiring People”**, follow us on:
**INSTAGRAM** - **TWITTER** - **LINKEDIN** - **INDEED** - **GLASSDOOR**

INDFOH

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