Transport Watchkeeper

**AL510: Transport Watchkeeper**Location**: Aldershot
**Salary**: Up to £25,000 (Salary range is dependent on location, skills and experience)
**Overview**:
First Military Recruitment are currently seeking a Transport Watchkeeper on behalf of one of our clients.
Provide an out of hours vehicle booking service, transport fleet scheduling function and facilitate an out of hours walk in service for the customer. To be the out of hours point of contact for drivers, customer queries and to deal with reactive transport occurrences.
- Process transport requests using the proscribed IT Management Information Systems (MIS’s) and provide an out of hours walk in booking service for the customer.
- Deliver a professional out of hours transport service to the customer, in accordance with company procedures and service publications.
- Where fleet deficiencies dictate, facilitate the booking of additional hire vehicles through the lease provider, using the prescribed IT system.
- Administer and complete all paperwork associated with the smooth running of the transport operation, including tasking sheets, VUR’s, driver check sheets and driver’s hour’s record cards.
- Liaise with contract hire and outside repair agencies to facilitate delivery/collection of vehicles.
- Responsible for arranging out of hours driver cover and tasking of the on-call night duty drivers as required.
- Prepare vehicles for reissue to customers out of hours as required.
- To issue and receipt all vehicle types using correct documentation.
- Carryout customer licence and driver permit checks before issuing them with vehicles.
- Use the prescribed IT systems to process, close and price tasks after completion, including the recording of fuel and mileage.
- Record and report any vehicle defects and accident damage in accordance with Company Procedures.
- Ensure compliance with all health, safety and environmental regulations.
- Assist with out of hours H&S provisions as required, including reporting of all incidents/accidents or dangerous occurrences and assisting with departmental snow/ice clearance in adverse weather conditions (gritting).
- Carry out other relevant duties as required by Line management.

**Skills and Qualifications**:

- IT Literate.
- Current Category B Licence (Car) with no endorsements.
- Licence Category D1 minibus.
- Attention to detail.
- Team working.
- Ability to communicate at all levels.
- Able to demonstrate flexibility.
- Identifies customer needs and responds to them.
- Applies a win-win approach in dealings with customers and suppliers.
- Assists colleagues to do things in the best way.
- Partnering and demonstrates good customer service ethos - Recognises the importance of the customer to the business and reacts to changing customer requirements.
- Excellent organisational skills.
- Team Working - Participates as a fully effective team member.
- Continuous Improvement - Has a keen eye for detail and looks to optimise the deployment of vehicles and assets, completes tasks on time and to the required standard.
- Demonstrable Customer Service Experience.

**Location**: Aldershot
**Salary**: Up to £25,000 (Salary range is dependent on location, skills and experience)