Preparation Administrator

5 days ago

Guildford, United Kingdom AQA Full time

**At AQA, we’re committed to advancing education and we’re committed to our people. As the largest provider of academic qualifications in the UK, we mark over seven million GCSEs and A-levels each year and it’s our people who make this happen.**

**Preparation Administrator**
**Permanent**
**Guildford (hybrid working up to 3 days working from home)**
**£22,104 - £24,777 **+ additional benefits**

We’re looking for a customer focused and efficient administrator. In this role you’ll be required to support the team, preparing materials for our training events, working closely with colleagues and our exam markers and moderators to produce documentation, gather requirements, service meetings and ensure training delivery is informative, engaging and supports effective marking and moderation.

You will be part of a very supportive team. You will have the ability to pay up to 18.5% into your pension with employer contributions, enjoy 25 days annual leave that rises with service with Christmas on top, alongside a host of wellbeing benefits.

**In this role you’ll be**:

- liaising with AQA stakeholders to gather training requirements for exam series
- approaching duties with a high degree of preparation and professionalism so that customers and associates have a great experience of AQA at every opportunity.
It would be great if you had an interest in data and reporting, but this is not essential and is something that can be built upon whilst in the role.
If you have good communication and customer service skills with the confidence to liaise at all levels then this could be your next step.

**How to apply**

AQA is committed to the safeguarding of children and adults at risk. We’re dedicated to reducing the risk of employing or contracting any person intent on abusing their position of trust, along with identifying and responding to any incident of alleged abuse from its employees or associates fairly and swiftly. For more information on safeguarding at AQA please visit the AQA website.
**Recruitment Agencies**
We have a preferred supplier list (PSL) in place.

**Full Job Description**

**Summary**
To support the team to prepare associates and develop strong relationships that lead to timely and accurate marking.Key result areas:
Customer (external or internal)

Timely and excellent customer service is provided when liaising with schools and associates using CRM systems and dealing with general queries.
Be flexible and responsive; take control of dealing with customers and associates both face to face and over the phone - agreeing actions with them and ensuring these are followed through.

Product and internal processes

Support the completion of key activities that are identified in the department plan.
Keep waste to a minimum and look for opportunities to reduce costs without compromising on our agreed service to customers and associates.

People and culture

Approach duties with a high degree of preparation and professionalism so that customers and associates have a great experience of AQA at every opportunity
Be the professional representative of AQA’s brand to our associates; both face to face and over the phone.
Lead a small group of temporary staff on one or more processes during peak periods to support the delivery of results to agreed time and quality parameters, including reporting and meeting internal and external SLAs.
Produces high levels of performance from direct reports and teams by modelling leadership behaviours with confidence and providing clarity, challenge, feedback, coaching and development in line with business objectives.
Drive personal performance, to achieve personal and organisational goals.

Key internal relationships:
Colleagues and associates
Customer Services
Orders Data Control and Results team
Resource Management team
Logistics teams across all departments

Key external relationships:
Schools and colleges
Associates

Key performance indicators:
Build exceptional relationships with our internal and external customer
Proactive with the ability to adapt to deliver the highest levels of customer situations and maintains high levels of empathy and professionalism.
Escalate potential issues in a timely manner

Person profile

Knowledge

P - Understanding of relevant supply chain/end to end process best practice
P - Broad understanding of the political, educational and business context within which AQA works

Qualification

A - Educated to degree level or experience in a similar role

**Skills**:
A/I - Organise and supervise groups of staff
A/I - Implement change positively
I - Customer focused - deliver the best outcome from the customer perspective
I - Track record in contributing to and delivering departmental plans and targets
A - Great IT skills; accurate and proficient user of MS Office and database systems
P - Good attention to detail who communicates effectively, verbally and in writing

Behaviours

I/P - Communication
I/P - Flexibility
I/P - Customer focused
I/P

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