Service Advisor

2 months ago


Dewsbury, United Kingdom Stoneacre Motor Group Full time

_**About Us**_
- **Originally founded in 1994, Stoneacre is a family-owned business that has progressively grown to become one of the UK’s fastest-growing and most successful car dealer groups.**_
- **We operate from 64 locations across England and Wales, have 137 franchise sales points representing 27 manufacturers. Specialising in the sale of new and used cars, as well as commercial vehicles, the group also offers servicing, parts and bodyshop facilities.**_
- **We currently have over 2,700 dedicated members of the Stoneacre team who share our dedication and passion to provide complete customer satisfaction. We are committed to developing our people, as we know it’s the best investment we can make.**_

**The position - Service Advisor**

To be the main point of contact for customers requiring servicing or repair to their vehicles. Manage the flow of information between the workshop and the customer, whilst delivering excellent customer service at all times

Your basic salary will be supplemented by a target driven bonus scheme so you can further boost your earnings.

Support to develop your career through manufacturer training.

The chance to work on quality brands

**Benefits**:

- Attractive Salary
- Bonus Scheme
- 28 holidays (inc statutory bank holidays)
- Pension
- Modern and computerised equipment
- Job security from a growing business
- Overtime
- Staff Discounts
- On-site parking

**Key Responsibilities**:

- To manage all customer interactions on behalf of the dealership
- Identify service needs and requirements of the customer
- Establish understanding and an agreement with the customer of the work required and agree time frames
- Manage the handover and administration of customer vehicles
- Explain the work carried out on vehicle, ensuring customers full understanding and authorisation
- Manage any necessary liaison with department manager regarding customer dissatisfaction
- Follow up in line with dealership procedures
- Understand and follow brand service requirements
- Maintain product knowledge on the full product range
- Maintain relevant systems ensuring accuracy at all times
- Accurately complete job cards and reports, including any descriptions of faults reported by the customer

**Key Competencies**:

- Communication
- Customer Focus
- Relationship Building
- Brand Alignment

**Experience**:

- Previous experience within a Customer Service delivery role
- Willing to attend manufacture training courses
- Competent in ICT, Maths & English
- Must have a minimum of 1 year service advisor experience
- Preferred experience with RTC & Kerridge /ADP Systems

**Job Types**: Full-time, Permanent

**Salary**: From £23,000.00 per year

**Benefits**:

- Company pension
- Employee discount
- Free parking
- On-site parking
- Store discount
- Wellness programme

Schedule:

- Day shift
- Monday to Friday
- Weekend availability

Supplemental pay types:

- Performance bonus

Work Location: In person


  • Service Advisor

    3 months ago


    Dewsbury, United Kingdom Stoneacre Full time

    **The position - Service Advisor** To be the main point of contact for customers requiring servicing or repair to their vehicles. Manage the flow of information between the workshop and the customer, whilst delivering excellent customer service at all times Your basic salary will be supplemented by a target driven bonus scheme so you can further boost your...


  • Dewsbury, United Kingdom Juice Personnel Full time

    Customer Service Advisor- Key role information - Date added: 21-11-23 - Hours: Monday to Friday 37.5 hours 08:30 - 16:30 - Wage: £10.42 - Sector: Commercial - Location: Dewsbury **An exciting opportunity...**: **Customer Service Advisor**: Juice are currently recruiting for one of the largest parcel distributors in the country due to them experiencing...


  • Dewsbury, United Kingdom The Sofa Shop Group Full time

    Are you an experienced customer **service professional? Are you passionate about providing top-notch assistance to customers? If so, we have an exciting opportunity for you to join our team as a **Customer Service Advisor. - Company: The Sofa Shop - Location: Dewsbury WF12 9HU, United Kingdom - Position: Customer Service Advisor - Employment Type:...

  • Sales Advisor

    3 months ago


    Dewsbury, United Kingdom Talk Direct Ltd Leeds Full time

    Sales Advisor Want to put your savvy sales skills into practice? Make your mark here at Talk Direct; we are a leading O2 brand who pride ourselves in being a dynamic entrepreneurial brand. The business was founded in 2006 and has since created job openings across 16 stores ranging from Yorkshire, Nottinghamshire and the North East. Due to continuous...

  • Sales Advisor

    2 months ago


    Dewsbury, United Kingdom Talk Direct Ltd Leeds Full time

    Sales Advisor Want to put your savvy sales skills into practice? Make your mark here at Talk Direct; we are a leading O2 brand who pride ourselves in being a dynamic entrepreneurial brand. The business was founded in 2006 and has since created job openings across 16 stores ranging from Yorkshire, Nottinghamshire and the North East. Due to continuous...


  • Dewsbury, United Kingdom Vision Independent Financial Advisors Full time

    **Position Overview**: As a Remote Financial Support Specialist, you will be responsible for providing administrative support to our financial advisors, allowing them to focus more on serving our valued clients. This is a remote position with the flexibility to work from home, but occasional office attendance and team meetings will be required. The main aim...

  • Customer Care Advisor

    3 months ago


    Dewsbury, United Kingdom Shackletons Ltd Full time

    Customer Care Advisor **About Us** At Shackletons we are more than the makers of furniture - we are a family. We have been handmaking furniture for senior living and care for over 60 years. Shackletons aim is to be the market leader in service, product innovation and reputation. Our Customer Care team are pivotal in helping us reach this aim. Due to...

  • Customer Advisor

    3 months ago


    Dewsbury, United Kingdom B&Q Full time

    **About the role** **Customer Advisor - Checkouts** **Part time - 16 hours per week** **Permanent Contract** **Shifts available Monday - Sunday, 6.00am - 9.00pm** **£10.60 per hour** **B&Q **Dewsbury** We believe anyone can improve their home to make life better. Every day, we give our millions of customers the ideas, advice, tools and confidence...

  • Parts Advisor

    3 months ago


    Dewsbury, United Kingdom Autovaux Car Parts Full time

    **About us** Autovaux Car Parts is a successful Family run business in Dewsbury, we are a leading supplier of Automotive spare parts to both Trade and retail Customers, locally and U.K. wide. We are professional and agile and the Companies Core values ensure that Autovaux Car Parts is a great place to work where all team mates are valued and effort and...

  • Client Care Advisor

    2 months ago


    Dewsbury, United Kingdom Vets for Pets Full time

    **Client Care Advisor** **Dewsbury Vets for Pets** If you enjoy providing great service and working in a team, we have just the opportunity for you at our Dewsbury Vets for Pets Practice **What your typical day will look like** Your focus is to provide an exceptional service to our clients and the best care possible to their pets - providing a link between...


  • Dewsbury, United Kingdom French Selection UK Ltd Full time

    FRENCH SELECTION (FS) German speaking Customer Service Advisor Location: Dewsbury **Salary**: up to £25,000 per annum Ref: 4199CG A prestigious multi-award-winning manufacturing company with their offices in the Dewsbury area near Leeds and Huddersfield in West Yorkshire. A company who prides themselves in using sustainable technology in producing...


  • Dewsbury, United Kingdom French Selection UK Ltd Full time

    FRENCH SELECTION (FS) German speaking Customer Service Advisor Location: Dewsbury **Salary**: up to £25,000 per annum Ref: 4199CG The company: A prestigious multi-award-winning manufacturing company with their offices in the Dewsbury area near Leeds and Huddersfield in West Yorkshire. A company who prides themselves in using sustainable technology in...

  • Client Care Advisor

    3 months ago


    Dewsbury, United Kingdom Vets for Pets Full time

    If you enjoy providing great service and working in a team, we have just the opportunity for you at our Dewsbury practice. **What your typical day will look like** - Your focus is to provide an exceptional service to our clients and the best care possible to their pets - providing a link between clients and the clinical team. Your ability to build strong...

  • Weekend Sales Advisor

    3 months ago


    Dewsbury, United Kingdom Heal's 1810 Ltd Full time

    **JOB DESCRIPTION** JOB TITLE: Sales Consultant - Weekend Sat + Sun REPORTING TO: Store Supervisor - The following statements are intended to describe the general nature and level of work being performed. They are not an exhaustive list of all responsibilities and duties of a Sales Consultant - Home / Lighting._ **OVERALL OBJECTIVE** As a Sales...

  • Estate Agent

    3 months ago


    Dewsbury, United Kingdom Connells Group Full time

    At** William H Brown**, part of the Connells Group, we're looking for a highly motivated **Estate Agent** to join our team as a **Sales Negotiator **to complement our fantastic residential sales team in **Dewsbury**. **What’s in it for you as our Estate Agent**?** - Industry leading **training and development**: - Demonstrable **career** ladder -...


  • Dewsbury, Kirklees, United Kingdom TransPennine Express Full time

    Passionate about delivering excellent customer service? We're TransPennine Express and we're going places. Whether that's helping customers reach their destination, or ensuring our colleagues feel fulfilled and supported in their careers. We're looking for people with drive and enthusiasm to join our amazing team and help push for more progress within the...

  • Virtual Sales Advisor

    2 weeks ago


    Dewsbury, Kirklees, United Kingdom VODAFONE LIMITED Full time

    Location: Dewsbury (Hybrid)Salary: £24,960 per annum + OTE up to £32,000Hours: 40 hours per weekContract Length: 12 monthsOur Vodafone Partner stores are independent franchises that provide you with the opportunity to develop and contribute to a growing local business.Role Overview:We are seeking enthusiastic individuals to join our expanding team focused...

  • Customer Advisor

    1 week ago


    B&Q Dewsbury - Wilton Street Dewsbury, West Yorkshire WF12 8AB England, United Kingdom B&Q Full time

    About the roleCustomer AdvisorPart time - 19 hours per week Permanent Contract Shifts available Monday - Sunday, 6.00am - 8.00pmUK Notional hourly rate £12.21 per hour B&Q DewsburyWe believe anyone can improve their home to make life better. Every day, we give our millions of customers the ideas, advice, tools and confidence they need to create a home...

  • Sheq

    3 months ago


    Dewsbury, United Kingdom Ibstock Plc Full time

    WE ARE 200 years of history and over 2,300 employees strong. WE ARE a business loaded with opportunity and career progression. WE ARE innovators, designers, makers and engineers who manufacture and provide smart, efficient, and effective building products and solutions. Through our customer relationships, diverse building product range and solutions, we...


  • Dewsbury, United Kingdom EE - Family Connect LTD Full time

    A warm smile, a fun loving attitude, a winning personalityyou might not realise it but chances are you already have what it takes to be an amazing Sales Advisor at EE. It’s not about what skills or qualifications you have, or even knowing all about the latest top tech, We will help you get you up to speed. What we look for are the kind of people that will...