Warranty Administrator

**About Us**

Vospers is a family run business and leading South West motor dealer group that believes in the importance of our people. That's why we offer a supportive working environment, career prospects, and great benefits, including:

- Holiday accrual scheme & paid day off for your birthday
- Life Insurance Scheme
- Full range of motor discounts for service, sales & parts
- Paid sickness scheme, eye & flu vouchers and a full range of employee assistance programmes/support
- Bike to work Scheme
- Professional development and recognition programme
- On-line discount site & life planning services
- Staff & Customer Referral schemes

**Job Title**

Warranty Administrator

**The Role**

The main purpose of a Vospers Warranty Administrator is to process accurately and efficiently all warranty claims and reconcile payments that are made, ensuring the highest standard of customer satisfaction.

**Key Responsibilities & Accountability**

**Processing Warranty Claims**
- Maintain and develop knowledge of Warranty procedures and the claiming and receiving of payments on behalf of the Dealership and its retail dealers.
- Monitor the accuracy of all job cards prior to claims being submitted in order to minimse risk to the company at audit.
- Accurately reconcile all statements on payment, recording any deficiencies for further assessment and appeal where applicable.
- Process Warranty claims in a timely manner via the relevant management/computer system, using the appropriate dealer warranty procedures.

**Administration Duties**
- Provide an acceptable level of service to the Service department by pro actively communicating any claim issues and assist wherever possible with the resolution.
- Accurately file all relevant paperwork in line with Department procedures.
- Ensure the Warranty department is kept clean and tidy.
- Keep up to date with all aspects of warranty by looking at the relevant portal daily, and checking for any updates in warranty process or requirements

**General Activity**
- Keep up to date with all product knowledge of entire range and comparable product ranges of Vospers competitors.
- Work with your Line Manager and Senior Management Team in discussing the needs of Vospers and the rest of the team.

**Location**

To be split between Truro, Cornwall and Threemilestone, Cornwall

**Salary**

Dependent on experience and qualifications to be discussed at interview

**Hours**

Monday to Friday

**Care - Accountability - Performance - Respect - Integrity**

We are proud that so many of our people stay with us and develop their careers at Vospers over the long term. Over 100 of our staff have completed between 10 and 40-years service with the company.

**Benefits**:

- Cycle to work scheme
- Employee discount
- Free flu jabs
- Health & wellbeing programme
- Life insurance
- Referral programme
- Sick pay

Supplemental pay types:

- Bonus scheme

Work Location: In person

Reference ID: REQ002311