Resident Engagement Assistant

4 months ago


Portsmouth, United Kingdom Portsmouth City Council Full time

**Salary: Band 4 - £21,205 - £22,437 p.a. (£16,047 - £16,979 pro rata)**

**28 hours per week (8.30 - 4pm with half an hour lunch - can be flexible)**

**Based at the Resident Participation Centre, West Leigh, Havant**

**What is the role?**

The resident participation centre is a small community space primarily used by our tenants and leaseholders within the local area, although other local residents are welcome to use the space. We encourage individuals and community groups to use the space so that they get to know each other and participate in largely self-led activities, such as craft, book clubs, gardening and coffee mornings, although there are some activities led by our resident engagement officers such as one-pot cooking and employment support. We also have a small IT suite available for use and a garden area.

You will be based at the centre mainly covering the centre’s opening hours, ensuring that the space is welcoming, clean, tidy and safe. You will make sure that centre users have everything they need and use the space respectfully, engaging with the centre activities and users as appropriate.

Responsible for day-to-day administration tasks at the centre, you will also support the resident engagement team in managing their appointments and demands, updating spreadsheets, creating basic reports and answering queries and gathering feedback from residents on services that we provide. You will be expected to take minutes at meetings, including one monthly evening meeting held in Portsmouth.

Please see the full job profile attached here for more details of this role and what it will involve

**Who is the person?**

**Please provide examples.**

You need to:

- Have experience in general office working and administration including:

- answering the telephone
- booking appointments
- minute taking
- invoicing
- updating social media sites
- data entry and manipulation
- report writing
- Have good communication skills (including listening) as you will be dealing with members of the public, city council staff and other external agencies and be able to provide a high standard of customer care.
- Have excellent people skills with the ability to resolve conflict but have a friendly and empathetic manner to be able to understand the situations of our customers.
- Have an excellent attention to detail.
- Have good knowledge of Microsoft IT systems and be confident in their use - to include Word, Outlook and publisher.
- Have knowledge of Excel and be able to input and present simple data.
- Have the organisational skills to manage multiple workloads.
- Be self-motivated, look to implement centre improvements where necessary.
- Be able to remain calm and resilient in challenging situations.
- Have experience of lone-working and working on your own initiative.
- Being trained in First Aid would be an advantage although training will be given if you are not qualified.
- It is desirable to have knowledge of Health and Safety checks, fire drills, risk assessments and opening and closing, although training will be given.

**This is an ongoing advert with no set closing date - we will be shortlisting and interviewing as and when the advert goes along.**

**There will be an IT assessment, meeting the centre users and an interview (if successful) for those shortlisted.**

We really appreciate our employees and fully realise they are essential to our success and look to offer an inclusive, supportive working environment where employees can reach their potentials with a healthy work life balance, offering the following rewards:

- A generous pension scheme
- Up to 31 days annual leave per year (pro rata) + bank holidays
- A range of retail discounts via our reward portal offering discounts at retailers including IKEA, Currys, Tesco
- Free Access to Employee Assistance Program (EAP) and wellbeing support
- Access to a wide range of training and development opportunities including apprenticeships
- Potential to purchase additional annual leave
- Business travel support and initiatives, including bike loans



  • Portsmouth, Portsmouth, United Kingdom Care UK Full time

    Are you dedicated to enhancing the lives of others?Care UK, a leading provider in the care sector, is seeking an Activities Organiser to enrich the daily experiences of our residents. This role promises a fulfilling career filled with diverse opportunities and personal growth.Key ResponsibilitiesSupport residents in maintaining their independence and active...


  • Portsmouth, Portsmouth, United Kingdom Care UK Full time

    Are you a dedicated and compassionate professional seeking a fulfilling career with exceptional training and growth opportunities? Consider a position with Care UK, a renowned care provider, as an Activities Organiser.Position OverviewAssist residents in maintaining their independence and active lifestyle.Identify and understand the unique aspirations of...


  • Portsmouth, Portsmouth, United Kingdom Care UK Full time

    Are you dedicated to enhancing the lives of others? At Care UK, we are seeking an enthusiastic and compassionate Activities Organiser to contribute to our mission of providing exceptional care.About the PositionAs an Activities Organiser, your primary focus will be:Encouraging residents to maintain their independence and engage in a variety of...


  • Portsmouth, Portsmouth, United Kingdom Care UK Full time

    Are you dedicated to enhancing the lives of others?At Care UK, we are seeking an enthusiastic and compassionate Activities Organiser to contribute to our mission of providing exceptional care. This role offers a fulfilling opportunity to make a difference in the lives of our residents.Key Responsibilities:Support residents in maintaining their independence...


  • Portsmouth, Portsmouth, United Kingdom Care UK Full time

    Are you dedicated to enhancing the lives of others?At Care UK, we are seeking an enthusiastic and compassionate Activities Organiser to join our esteemed care team. This role offers a dynamic and fulfilling opportunity to make a significant impact in the lives of our residents.Key Responsibilities:Support residents in maintaining their independence and...


  • Portsmouth, Portsmouth, United Kingdom Care UK Full time

    Are you dedicated to enhancing the lives of others?At Care UK, a renowned provider in the care sector, we are seeking an Activities Organiser to contribute to our mission of delivering exceptional care. This role promises a dynamic and fulfilling career where you can make a significant impact.Key ResponsibilitiesSupport residents in maintaining their...


  • Portsmouth, United Kingdom Portsmouth City Council Full time

    **Events & Engagement Officer - The D-Day Story** **Salary**:Band: 8 £32,020 - £34,722 p.a. (£25,616 - £27,777 for 29.60 hours) 29.6 hours per week including evenings and weekends as required. Working days/times to be discussed at interview. **Portsmouth City Council** At Portsmouth City Council we're all about developing our staff, because we want...


  • Portsmouth, United Kingdom Portsmouth City Council Full time

    **Salary: Band**: 7, £29,777 - £33,945 p.a pro rata (£12,876 - £14,678 for 16 hours) Up to 16 hours a week (minimum of 10 hours would be considered - to be discussed at interview). **Your New Role** Victoria Park has been at the heart of Portsmouth for over 140 years. The park has stood as a witness to over a century of change in Portsmouth and...


  • Portsmouth, Portsmouth, United Kingdom Gleanin Full time

    *** Enjoy a 4-day work week ****** Work from anywhere in the UK ***Gleanin is a leading Community Marketing platform (SaaS) dedicated to empowering event marketers in crafting successful, sold-out events. The Community Engagement Marketing Specialist plays a pivotal role in advancing the company's strategic objectives by generating and disseminating...


  • Portsmouth, United Kingdom Yugo Full time

    Overview: - Catherine House, Portsmouth - 40 hours per week - Monday to Friday with occasional evening/weekend work during peak times - £24,960 We are looking for a friendly and enthusiastic administrator to join our fantastic team in our state-of-the-art student accommodation the heart of Portsmouth As the Sales & Service Associate, you'll be the first...


  • Portsmouth, United Kingdom Yugo Full time

    Overview: - Catherine House, Portsmouth - 40 hours per week - Monday - Friday working 9 hours per day (1 hour unpaid break) between the hours of 8am and 7pm. - £22,672 We are looking for a friendly and enthusiastic administrator to join our fantastic team in our state-of-the-art student accommodation the heart of Portsmouth! As the Sales & Service...


  • Portsmouth, United Kingdom Engage Education Full time

    Student Engagement Mentor **Do you want to be a part of a secure, consistent and structured environment?** **Engage Education are supporting a specialist school in the Portsmouth area who are looking for student engagement mentors to join them.** **All of the children have complex social, emotional and mental health needs and many have additional severe...

  • Legal Assistant

    4 months ago


    Portsmouth, United Kingdom Portsmouth City Council Full time

    **Legal Assistant - Litigation Team** **Salary: Band: 8, £32,020 - £34,722** **37 Hours per week** DBS Disclosure at Standard level will be required prior to any offer of employment and this post is exempt from the Rehabilitation of Offenders Act 1974. **Portsmouth City Council** At Portsmouth City Council we're all about developing our staff, because...


  • Portsmouth, Portsmouth, United Kingdom Unite Students Full time

    Position: Client Engagement Associate Location: Unite Students Portsmouth Compensation: £23,965 per annum (pro rata), plus bonus and benefits Working Hours: 3 Month Fixed Term Contract, 37.5 hours per week. Client Engagement Associates will work 5 days out of 7, between the hours of 7am and 10pm, including weekends on a rota basis. Overview of the Role Join...


  • Portsmouth, Portsmouth, United Kingdom Advance Training & Recruitment Services Full time

    Project Engagement LeadAdvance Training & Recruitment Services is seeking a highly skilled Project Engagement Lead to join our team. As a key member of our project team, you will be responsible for ensuring effective communication and public engagement within the community.Key Responsibilities:Coordinate and attend project liaison events for the public and...


  • Portsmouth, Portsmouth, United Kingdom Advance Training & Recruitment Services Full time

    Project Engagement LeadAdvance Training & Recruitment Services is seeking a highly skilled Project Engagement Lead to join our team. As a key member of our project team, you will be responsible for ensuring effective communication and public engagement within the community.Key Responsibilities:Coordinate and attend project liaison events for the public and...


  • Portsmouth, United Kingdom The Royal Naval Benevolent Trust Full time

    **Location**:Admiral Jellicoe House, Portsmouth **Salary**:£10.74 per hr **Job type**:24 hrs per week (Fixed 2 week rolling rota) **Qualifications, Qualities & Competencies**: The person holding the position of Kitchen/Dining Assistant should have the following qualifications, qualities and competencies: - Well organised with high standards of hygiene...


  • Portsmouth, Portsmouth, United Kingdom Advance Training & Recruitment Services Full time

    Job Role: Project Engagement LeadJob Summary:We are seeking a highly skilled Project Engagement Lead to join our team at Advance Training & Recruitment Services. As a key member of our team, you will be responsible for overseeing a variety of responsibilities to ensure effective communication and public engagement within the community.About the Role:The...


  • Portsmouth, Portsmouth, United Kingdom Advance Training & Recruitment Services Full time

    Job Role: Project Engagement LeadJob Summary:We are seeking a highly skilled Project Engagement Lead to join our team at Advance Training & Recruitment Services. As a key member of our team, you will be responsible for overseeing a variety of responsibilities to ensure effective communication and public engagement within the community.About the Role:The...

  • Senior Care Assistant

    4 months ago


    Portsmouth, United Kingdom Pharmakia Group Full time

    As a **Day Senior Care Assistant**, your role involves delivering high-quality, individualized care and support to residents during daytime hours. You will prioritize residents' privacy, dignity, and independence, take on the responsibility of supervising and leading the shift and team members, and contribute to fostering a happy and caring atmosphere...