Immediate Care Administrator

**Immediate Care Administrator**

To communicate with patients in an efficient and courteous manner to arrange, modify or cancel their inpatient procedures. Generating patient admission letters from the computer system and updating records accordingly. Ensuring all records and requests aredealt promptly and accurately filed and maintained. To adhere to the Trust Access Policy when patients do not keep appointments or wish to delay appointments or treatment. To ensure patients are booked within their targets dates unless the patient choosesto wait for their procedure.

**Sector: Healthcare**

**Working days and hours: 8am to 4pm or 10am to 6pm, 37.5 hours per week (5 days across Monday to Sunday)**

**Temporary**: Expected to last until June 2023 with a possible extension

**Location**: Fleet

**Pay Rates**:£10.81 paye inclusive of holiday per hour

**Start**:ASAP

**Duties and responsibilities**:

- To ensure all phone calls are dealt with in a professional and timely manner adhering to the local targets set by the department and Trust
- To ensure all patients and visitors are treated with dignity, respect and empathy at all times
- To deal with patients in a polite and respectful manner complying with their requests where possible
- To support the Trust in delivering NHS targets
- To respond in a timely fashion to all administrative duties within the team
- To support the implementation of all new IT and patient administration systems
- Assist and be pro-active in all modernisation projects that concern the team and improve patient pathways
- To be multi-skilled in your working role and able to assist in all areas of the department as and when required
- To ensure strict confidentiality is maintained at all times in respect of correspondence received in the department and in accordance with Trust policy
- To ensure demographics and daytime contact numbers are obtained and checked on each individual call and updated on the patient administration system in accordance with Information Quality Assurance
- To adhere to the Trust Access Policy when patients do not keep appointments or wish to delay appointments or treatment.
- Follow all Trust and local policies and procedures at all times
- To deal with patient/staff complaints in a professional manner and try to resolve the issue before they become formal
- To liaise with pre-assessment if patients are unfit for surgery.
- Ensuring all electronic requests for surgical procedures are accurately actioned in a timely manner in accordance within the current maximum waiting list targets.
- Communicating with patients efficiently and courteously to arrange, modify or cancel their procedure. Generating patient admission letters from the computer system and updating records accordingly.
- To ensure strict confidentiality is maintained at all times in respect of correspondence received in the department and in accordance with Trust policy
- To ensure patients are booked within their targets dates unless the patient chooses to wait for their procedure
- Conduct regular reviews of their waiting lists on Epic.
- Regular review of PTL’s ensuring that patients are treated in accordance with Trust policy on waiting times.
- To support the Trust in delivering NHS targets.
- To input patient data into Epic, ensuring that all patients are entered in a timely manner and with the correct length of procedure coding and timing.
- To book onto Epic Theatre lists with appropriate date and time.
- To inform appropriate personnel of any patients who have been cancelled on day (COD), ensuring correct COD outcome has been used. Ensure patients are re-admitted in accordance with the COD Policy.
- To liaise with their dedicated clinicians to review and amend theatre sessions as appropriate.
- To ensure that office equipment is maintained in good working order and that the waiting list office is kept clean and tidy.
- To cover colleagues’ work during holiday and other absence.
- To attend team meetings