Hotel Receptionist
7 months ago
**Interview details**:
- **In-person interview**_
Central Hotel Cheltenham
- **Date and time**_
Monday - Sunday between 10am and 2pm
Monday - Sunday between 6pm and 8pm
- **Estimated duration**_
30 minutes
**Job Summary**:
**Responsibilities**:
- Great guests and visitors with a welcoming demeanor
- Check guests in and out of the hotel efficiently
- Answer phone calls and direct enquiries to the appropriate department
- Assist guests with enquiries and provide information about hotel services
- Handle guest requests promptly and professionally
- Process reservations and cancellations accurately
- Maintain a tidy and organized front desk area
- Utilise IT systems effectively to manage reservations and guest information.
**Requirements**:
- Previous experience in a hospitality or customer service role is preferred
- Excellent communication skills, both verbal and written
- Strong multitasking abilities and attention to detail
- Ability to work well under pressure in a fast-paced environment
**Nice-to-Have Skills**:
- Bilingual or multilingual proficiency is advantageous
- Knowledge of phone etiquette practices
- Familiarity with hotel operations and guest services
- Full clean driving license
Joining our team as a Hotel Receptionist offers you the opportunity to be part of a dynamic hospitality environment where you can showcase your customer service skills and contribute to creating memorable guest experiences.
**Job Types**: Full-time, Part-time, Permanent, Zero hours contract
Pay: £8.60-£11.44 per hour
Expected hours: 8 - 40 per week
**Benefits**:
- Company pension
- Discounted or free food
- Employee discount
- Free parking
- Health & wellbeing programme
Schedule:
- 8 hour shift
Work Location: In person
Reference ID: Glos Receptionist
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