Hire Desk Assistant

2 weeks ago

Dartford, United Kingdom Laing O'Rourke Full time

Location:Dartford

Employment type:Permanent

Job family:Plant Management

Do you want to work for a well-established company with a strong pipeline of work? Do you enjoy working on specialist products using the latest modular techniques and technologies? Then a role with Select Plant Hire's site solutions Hire Desk team could be for you.

Select is renowned for providing exceptional modular accommodation and site solutions, playing a key role in the delivery of some of the UK's most iconic construction projects.

Are you a customer focused professional with an eye for detail? Can you build strong relationships with internal and external stakeholders? A self-starter who has excellent management skills?

Our Hire Desk team work closely with many projects throughout the UK. You will need to be organised, able to follow process and ensure an excellent customer experience.

**What will you be doing as a Hire Desk Assistant?**
- Processing the supply of products in an accurate and timely manner
- Providing customers with guidance on most suitable equipment required
- To be the main point of call for any queries (breakdowns / exchanges etc)
- Organise and plan administrative workloads to provide an effective service
- Review asset availability and ensure that our own solutions are utilised to its maximum potential
- Actioning of on and off hire requests from site for internal fleet and rehired equipment in an accurate and timely manner
- Ensure ongoing compliance with all statutory requirements. I.e. H&S and environmental issues
- In conjunction with the purchase ledger team resolve supplier invoice queries in a timely manner
- Respond to queries/complaints, liaises with the appropriate people within Select and resolves the issues raised through the complaints process
- Providing pricing availability and schedule information to the customer

**What will the role look like?**
- Professional and clear communication skills to build internal and external relationships
- A keen eye for detail to ensure consistency and resolve queries
- The ability to plan and organise workloads
- Ability to use MS Office programmes such as Word, Excel and Outlook
- A genuine passion for customer satisfaction
- Other non-essential skills include knowledge of COINS, commercial understanding, site solutions, plant hire or hire desk exposure.

Don't match all the criteria? We are open and always happy to hear from people with transferable skill sets and a commitment to learning.

Talk to us about flexible, dynamic, job share and part time working options.

**About us**:
We are an international engineering and construction company delivering state-of-the-art infrastructure and buildings projects for clients in the UK, Middle East and Australia.

Certainty, reliability, quality - this is what our clients want. And at Laing O'Rourke, we have more than 150 years of experience delivering it. Laing O'Rourke's story is one of energy, passion, ambition, people and teamwork. We harness the power of our experience, stretching back over a century and a half to deliver certainty for our clients.

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