Collections Agent
4 weeks ago
Huntswood is looking for experienced Collections Agents to support a well-known water company working from home. If you have collections experience or excellent customer service skills, and want to start a contract at the beginning of November, then readon.
In your role you will be supporting our client with by dealing with customers regarding the payment of their bills. This will involve taking inbound calls and making outbound calls to come up with a payment solution that works for both the customers butalso works for our client.
**Role overview**:
**Location**: Working from home
**Rate**:£125 a day - **Umbrella only recruitment** - This is only available to individuals working via an Umbrella company, we can assist you with this
**Start Date**:February & March 2023
**Shift**:shift rotation between 08:00-20:00 Monday to Friday with one in three Saturday's 08:00-14:00
**Duration**:Till October 2023
**As a Collections Agent you will**:
- Explain to customers why their bills are so high and arrange the best route to achieve payment
- Negotiate debt repayments for accounts with complex issues or setting up payment arrangements for customers and following up on broken promises to pay
- Need to be able to identify vulnerable customers and deal with appropriately
- Provide an excellent level of customer service to meet customers' needs, whilst also achieving company objectives for debt recovery
- Experience in a telephone-based customer service role, ideally in the utilities industry
- Collections experience would be desirable
- Confidence to make outbound calls to customer
- Strong attention to detail
- Ability to navigate through a number of in-house databases
- Good MS Office skills, particularly MS Word
- Strong numeracy and written communication skills
**About us**: Huntswood is a market leading UK contract recruiter. We are experts in sourcing skilled and qualified specialists for both large-scale client projects and niche interim appointments. By joining our team of experienced associates,you will begin a relationship with Huntswood which will open doors to more contract opportunities in the future.
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