Underwriting Associate
2 weeks ago
Are you looking to build a career and make a difference - why not think about the Monmouthshire Building Society?
We’re on a journey to becoming an innovative, exciting, modern mutual and we’d love for you to join us. We have an ambitious 5-year strategy with strong growth plans and your role will play a crucial part in our success.
If you want to make a real difference to your community and career then we’d love to hear from you...
An exciting opportunity has arisen in our **Lending Operations Team** for a permanent **Underwriting Associate **based between our Newport or Cardiff City Offices, with agile working once trained.
If you’re a highly motivated, well-organised individual, with the enthusiasm to drive great customer outcomes, this could be the job for you
**What will we offer you as one of our valued colleagues?**
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25 days’ holiday, plus bank holidays and a day off on your birthday to help you celebrate
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Option to purchase additional holidays.
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Opportunity to work in an agile way to include home working after training has been completed.
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A commitment to your ongoing training and development, including our internal rotational development programme (optional after successful completion of probation).
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Up to 14 hours of paid Society leave to volunteer for a local community initiative each year.
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‘Dress for your Day’ approach when in the office.
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Various health and wellbeing benefits, such as 24-hour Employee Assistance Programme, subsidised flu jabs and eye tests.
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Private healthcare (optional).
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Generous Stakeholder Pension Scheme - where the Society contributes a massive 10% on top of your 3% contribution
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Life Assurance - 4 times your basic salary life cover.
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What will you be doing?*
You’ll be working as part of a diverse team, effectively managing incoming telephone calls and making proactive outbound calls to provide an excellent customer experience; working with our customers and other professional third parties to support their individual circumstances.
Working for an organisation which prides itself on it’s personal and customer-focused approach, you’ll work closely with other teams to provide help, support and guidance where needed. You’ll be provided with training for this role to help you feel confident within your day-to-day activities.
**Your key tasks and responsibilities will include**:
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Providing a professional approach and maintaining high standards when dealing with internal and external customers.
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Supporting Key Performance Indicators that enhance the overall purpose of the department and vision of the Society.
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Supporting existing and new work practices within their day-to-day work activities
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Inputting into statistical, management and statutory information required from the department.
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Identifying areas of non-compliance to processes and procedures to Team Leader.
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What will you need?*
We’re looking for someone that has experience of working within a busy environment in a similar position (although full training will be provided). Strong communication and interpersonal skills are necessary to provide our members with the level of support we strive for.
A minimum of 5 GCSEs at Grade C or above (or equivalent) as well as proficiency in all Microsoft packages are essential.
**_As a financial services organisation regulated by the PRA and FCA our staff must be honest, financially sound and maintain high levels of competence and capability in their role. Therefore our pre-employment checks include adverse credit checks and criminal records checks (DBS checks) for all roles. DBS checks are at a basic disclosure level for the majority of roles but at the standard level for certain roles covered by the Certification and Senior Managers Regime._**
**Salary**: £20,155.00 per year