Regulatory Change Management Specialist-avp

2 months ago

Belfast, United Kingdom Citi Full time

**Overview of Citi**:
Citi is a world-leading global bank. We have approximately 200 million customer accounts and a presence in more than 160 countries and jurisdictions worldwide. We provide consumers, corporations, governments, and institutions with a broad range of financial products and services, including consumer banking and credit, corporate and investment banking, securities brokerage, transaction services, and wealth management. We enable clients to achieve their strategic financial objectives by providing them with cutting-edge ideas, best-in-class products and solutions, and unparalleled access to capital and liquidity.

Citi Belfast is one of the largest employers in Northern Ireland with a diverse and talented team of over 3000 people from over 40 different nationalities across our four Belfast offices.

We are the only global investment bank operating in Northern Ireland. Every day, our local experts interact with global teams in over 100 countries developing and supporting next-generation technology solutions for the enterprise and delivering critical services to the bank and its customers, to make sure we are a stronger and safer organization for our clients.

You will have a truly global reach, which will provide you with new experiences and development opportunities right here in Belfast’s iconic Titanic Quarter.

**The role**:
The ISG Operations Change Management & Governance (OCMG) Team within Citi’s Information Services Group (ISG) organization includes the following regulatory change management and operational readiness support for the following functions: Client Onboarding, Documentation Operations, Entity Data Management, Accounts Control and Securities and Pricing.

The Regulatory Change Specialist role will be responsible for contributing to development of a globalized, centralized, and standardized framework that is scalable and auditable and ensures all regulatory and process change requests go through a proactive change management review, comprehensive impact assessment, controls design and assessment, undergoes analysis and multi-tiered approval process.

This role will report to the OCMG Change Management & Governance Manager.

**Responsibilities**:

- Ensures requirements meet business needs as described in the project initiation and assessment documents.
- Defines project success criteria through partnership with stakeholders and senior management.
- Supports planning, directing and coordination of day-to-day activities for oversight of projects.
- Manages and builds relationships with multiple teams across a broad geographical population.
- Works collaboratively with their team to achieve project goals.
- Become the Subject Matter Expert (SME) as part of developing and establishing processes and controls, ensuring a full end-to-end solution is implemented and it is sustainable.
- Analyses and communicates project status, action items, risks and issues to senior management and stakeholders.
- Provides leadership expertise that ensures efficient design, development and implementation of regulatory and strategic programs while confirming that essential regulations and policies are followed.
- Coordinates with cross-discipline team members to make sure that all parties are on-track with project and compliance requirements, deadlines, and schedules.
- Understands the technical aspects of the project and communicates effectively with technical team members.
- Resolves issues that have impact beyond their own area of proficiency and applies their understanding to identifying and developing new opportunities to simplify existing processes.
- Influences team members and stakeholders to achieve project results by maintaining a high morale that promotes positive collaboration.
- Provides evaluative judgment based on analysis of information in complicated, unique and dynamic situations, drawing on a diverse range of skills.
- Obtains customer acceptance of project deliverables.
- Manages internal customer satisfaction within the project transition or closure period.
- Conducts post-project evaluation to identify successes and challenges encountered during the project lifecycle.

**Qualifications**:

- Proven years of project management experience in managing large scale projects and experience in developing and establishing processes around regulatory requirements.
- Operations back-office experience in the Banking industry and quality assurance is preferable.
- Experience in relationship building and providing a support service internally to business stakeholders.
- Strong leadership, collaboration, and communication skills.
- Ability to navigate changing priorities and maintain flexibility while working in a fast-paced environment.
- Strong listening skills and the ability to translate feedback into sustainable solutions across multiple fluencies.
- Excellent one-on-one and group presentation/facilitation skills.
- Detailed oriented with strong organizational skills.
- Adaptable

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