Technical Service Engineer

7 days ago


Cambridgeshire, United Kingdom MERCURY HAMPTON LTD Full time

**New Position**:Technical Service Engineer / Senior Network Engineer

**Role**:Full-time Permanent Position

**Salary**:£52,500 - £60,000 pa.

**Start Date**:ASAP

**Working Arrangement**:Split between hybrid and site based

**Prime Location**:Cambridgeshire or Northern Ireland

**Industry Sector**:Technology & Digital Services - Managed Service Provider

**Additional**:Security Clearance would be required prior to start date.

Mercury Hampton, in partnership with one of our global Technology brands, are looking to recruit a Senior Technical Services Engineer.

This is a brand-new position following a period of increased growth and end client demand.

**The Role of the Technical Services Network Engineer**:
The Technical Services Engineer L3 - Modern Workplace role will provide support to customers, both remotely and at customer premises, across multiple technology areas with a key focus on Modern Workplace.

You will be tasked but not limited to the following areas of responsibility:

- Managing service tickets logged in the IT Service Management System
- Manage set SLA agreements in place with end clients
- Ensure customers are kept fully up to date throughout the lifecycle of their ticket

**Essential skills & Experience required as the Technical Services Engineer**:
Experience with the following technologies:

- Microsoft 365 stack - including MCAS
- Azure Active Directory
- Active Directory
- Azure Virtual Desktop



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