Sales Consultant

2 weeks ago


Gatwick Airport, United Kingdom Croydon Works Full time

**THE COMPANY**:
Our clients come to us because the watch they wear on their wrist matters to them - just as it matters to us. They tell us no one knows the market like we do and that they would never look anywhere else for the latest collections and the best service. Because of that, some of our clients have been with us for over 50 years - we like to think of them as 'friends of the business'.

There are 15 Watches of Switzerland showrooms across the UK, including dedicated Rolex and Jaeger-LeCoultre boutiques. At each, you'll find the same warm welcome and personal approach, where no question is too hard and no request too much.

Although we can't offer you a glass of champagne here on our website, we hope you feel especially welcome and enjoy browsing our collections. If there's anything we can do to help you as you search for your perfect timepiece, please don’t hesitate to contact us.

If you'd like to arrange a viewing to come and try on a watch before you purchase, we'll be happy to welcome you into one of our stores.

Being an authorised dealer for more Swiss brands than any other UK retailer, you can be assured all our watches are official and come complete with a genuine stamped manufacturer warranty.

**THE ROLE**:
As a Sales Consultant for TAG Heuer, you will play a vital role in assisting the Boutique to deliver their sales targets and achieve their key objectives. Looking to build on your retail and product knowledge you will be a dedicated and committed team player with a passion for delivering excellent client experience ensuring that everyone has an amazing experience in our boutiques.

As a Sales Consultant you will ensure that you are always working in a professional manner; using your excellent interpersonal skills and passion for the brand and business to engage with both clients and colleagues.

Being a role model for TAG Heuer and the Watches of Switzerland Group you will be a committed and dedicated team player, identifying, sharing, and spreading best practise not just in your own Boutique but throughout the wider business.

You will be well presented at all times with a positive “can do” attitude; delivering excellent client experience to everyone that you meet, you will play a key role in the Boutique’s success

You will be accountable for delivery in the following areas:

- Direct selling
- Achieving sales targets and working to KPIs
- Delivering an exceptional client experience
- Clienteling
- Networking and events
- Processing payments
- Continuous development of product knowledge
- Completion of relevant training via e-learning
- Adhering to policies and procedures
- Adhering to company dress code

Company Benefits:

- Car Parking
- Commission On All Sales Made
- Holiday Purchase Scheme
- 24/7 Employee Assistance Programme
- 24/7 Virtual GP Service
- Share Save Scheme
- Enjoy Your Birthday Off
- Well Being Tools
- Generous Discount Scheme
- Enhanced Maternity Pay

Shifts will be on a 4 on 2 off shift pattern. 2 earlies, 2 lates and 2 off, in total 39.2 hours per shift.

Start times in North 03:30 - 13:30 for early shift and 11:30 - 20:30 late shift

Start times in South 04:00 - 14:00, late 13:30 to 21:00

Salary £26k pa plus commission on all sales.

**THE CANDIDATE**:
IMPORTANT: This role is air-side at Gatwick Airport so a full 5-year history, DBS and accreditation check will be required.

Essential Experience and Attributes:

- Retail experience ideally within a luxury or consultative sales environment.
- A proven record of achieving and surpassing sales targets.
- A passion for delivering exceptional client experience
- Excellent communication and interpersonal skills.
- A people person, able to build rapport with clients.
- A professional, positive approach.
- Good planning and organisational skills.
- Flexible and adaptable to change.
- Motivated, proactive and dedicated.
- IT Literate

Desirable Experience and Attributes:

- Watch product knowledge.
- Advanced selling and negotiation skills.
- Visual merchandising skills.
- Experience of utilising a CRM System.
- Clienteling.
- Networking and events

Personal Attributes - Living by our Values of:

- We earn trust and confidence.
- We treat everyone with respect.
- We care for our communities.
- We protect our planet.
- We advocate for our industry.
- We do the right thing, always.

Other personal attributes are:

- Pride in being personable and approachable always willing to help others
- Practical and organised
- Sharing knowledge and skills
- Keeping abreast of company knowledge to enable you to excel in day-to-day work.
- Team Player
- Courteous
- Proactive
- Flexibility
- Pride and integrity

**OTHER INFORMATION**:
PLEASE NOTE: Applicants living in the borough of Croydon will take priority for this role.

IMPORTANT: This role is air-side at Gatwick Airport so a full 5-year history, DBS and accreditation check will be required.


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