Customer Assistant

5 months ago

Ellesmere Port, United Kingdom M&S Full time

**Summary**

Customer Assistant
**All the details**

Mon 1245 - 1800
Tue 1000-1800
Sat 1000 - 1800

This vacancy is due to run from week commencing 19/11/23 until week ending 30/12/23

**Description**

**Key Accountabilities**

Serve our customers efficiently and brilliantly well - on the shop floor and at service points

Deliver ‘best in town’ standards through presentation standards, availability and keeping the store clean and tidy

Skilled to utilise all digital tools and communication channels to do the job

Share customer and colleague feedback to help us do things better

Share knowledge and experience with colleagues to support others in building skill and confidence

Own their own learning & development and proactively access digital learning solutions

Know the daily sales targets, priorities, promotions & selling opportunities

Have great product knowledge to sell and recommend our products and services

Proactively engage with customers to understand their needs and make recommendations

Understand the store priorities and their part to play

Complete tasks with pace and in line with SOPs

Minimise cost and waste through good process practice

Follow safe and legal working practices

**Key Capabilities**

Understands how M&S operates, it’s strategy, future and the role they play

Committed to delivering excellent work fast with great attention to detail

Open to and acts on feedback, asking for this regularly

Sets performance objectives for self in conjunction with line manager and in line with business plans

Takes accountability for planning and managing own work efficiently to ensure objectives are met

Is curious and asks questions to challenge the status quo - ask why the company does things the way it does things

Effective at communicating their intentions to others; ensures communication is clear and simple

In control of their own reactions and considers how to share their perspective to create better reaction for team

Copes well with change and work challenges and recovers quickly from its impact

Builds positive relationships by being a good listener and getting to know people by establishing a connection

**Technical Skills/ Experience**

Contributing to store sales and cost control

Work across the store to get things done right first time within timescales

Comprehensive knowledge of customer shopping channels

Good level of product knowledge and services across the store

Up to date knowledge of the commercial operation and brilliant basics

Understand customer needs and spot selling opportunities

Adapting to change

Good Knowledge of VM principles

**Key Relationships and Stakeholders**

Customers

Colleagues

Store Leadership

BIG

M&S is ready to push boundaries to lead the retail industry into a greener, speedier, more inspiring digital era. That’s why we’re revolutionising how we work and offering our most exciting opportunities yet. There’s never been a better time to be part of our team. Marks & Spencer aims to be an inclusive organisation, trusted and admired by our colleagues, customers and suppliers. Join us and make an immediate impact.

We are committed to an active Inclusion, Diversity and Equal Opportunities Policy, which starts with our recruitment and selection process, and we are happy to talk flexible working.

  • Customer Assistant

    5 months ago

    Ellesmere Port, United Kingdom M&S Full time

    **Summary** Service and Safety Assistant **All the details** The working Pattern for this job vacancy is as below: Service and Safety Assistant Week1: Tue:13:00-21:00 Thurs:13:00-21:00 Fri:13:00-21:00 Sat12:00-20:00 Week2: Sun:11:00-17:00 Tue:12:00-21:00 Thurs:12:00-21:00 Fri:10:00-18:30 **Key Accountabilities and Measures** - Clearly identified to...

  • Customer Assistant

    6 months ago

    Ellesmere Port, United Kingdom Vue Full time

    **THE TRAILER - THE ROLE** We are looking for Customer Assistants who are passionate about great customer service to join the team here at Vue Cheshire Oaks. Vue Cheshire Oaks is a modern state-of-the-art 16 screen cinema situated a stones-throw away from the McArthur Glen designer outlet and Blue Planet Aquarium. Our cinema is easily accessible by car,...

  • Customer Assistant

    5 months ago

    Ellesmere Port, United Kingdom M&S Full time

    **All the details** The work pattern for this job vacancy is as as below: Service and Safety Assistant Week1 Sun:11:00-17:00 Mon:12:00-21:00 Wed:12:00-21:00 Fri:10:00-18:30 Week2 Mon:13:00-21:00 Wed:13:00-21:00 Fri:13:00-21:00 Sat:12:00-20:00 **Key Accountabilities and Measures** - Clearly identified to provide customers with a visible presence at the...

  • Customer Assistant

    5 months ago

    Ellesmere Port, United Kingdom M&S Full time

    **Summary** Cafe Customer Assistant **All the details** Wed 1100-1900 Fri 1000-1730 Sat 1100-1900 **Purpose** - To deliver a great shopping experience for their customers, putting customers before task every time - Champion new ways of working within stores through an open mindset and positive attitude - Complete tasks and processes that deliver ‘best...

  • Customer Assistant

    5 months ago

    Ellesmere Port, United Kingdom M&S Full time

    **Summary** Cafe Customer Assistant **All the details** Mon 1100-1500 Tue 0900-1600 Wed 1200-1900 Sat 1200-1800 **Purpose** - To deliver a great shopping experience for their customers, putting customers before task every time - Champion new ways of working within stores through an open mindset and positive attitude - Complete tasks and processes that...

  • Customer Assistant

    5 months ago

    Ellesmere Port, United Kingdom M&S Full time

    **Summary** Cafe Customer Assistant **All the details** **Work Pattern**: **Sunday 1100-1500** **Thursday 1000-1700** **Friday 1200-1900** **Purpose** - To deliver a great shopping experience for their customers, putting customers before task every time - Champion new ways of working within stores through an open mindset and positive attitude - Complete...

  • Customer Assistant

    5 months ago

    Ellesmere Port, United Kingdom M&S Full time

    **Summary** Cafe Customer Assistant **All the details** **Work Pattern**: **Tuesday 1100-1500** **Thursday 1200-1600** **Friday 1200-1600** **Saturday 1200-1600** **Purpose** - To deliver a great shopping experience for their customers, putting customers before task every time - Champion new ways of working within stores through an open mindset and...

  • Customer Assistant

    5 months ago

    Ellesmere Port, United Kingdom M&S Full time

    **Summary** Cafe Customer Assistant **All the details** Wk1 Sat 1200-1800 Tue 0900-1600 Wed 1230-1900 Thu 1100-1730 Fri 1000-1630 Wk2 Tue 0900-1600 Wed 1230-1900 Thu 1100-1730 Fri 1000-1630 Sat 1300-1900 **Purpose** - To deliver a great shopping experience for their customers, putting customers before task every time - Champion new ways of working within...

  • Customer Service Assistant

    6 months ago

    Ellesmere Port, United Kingdom EG Group Full time

    **Role**: Customer Service Assistant **Location**: Ellesmere Port, CH65 6TF **Hours**: Part-Time / Full-Time Hours Available / Permanent **Hourly Rate**: £10.50 **Bonus Scheme**: Quarterly Bonus Incentive! **Company**: EG Group MUST BE 18+ We are looking for friendly and dedicated Sales Assistant who can provide outstanding customer service to join...

  • Customer Service Assistant

    6 months ago

    Ellesmere Port, United Kingdom EG Group Full time

    **Role**: Customer Service Assistant **Location**: Ellesmere Port, CH65 6TF **Hours**: Part-Time Hours Available / Permanent **Hourly Rate**: £10.50 Aged 18+ **Bonus Scheme**: Quarterly Bonus Incentive! **Company**: EG Group We are looking for friendly and dedicated Sales Assistant who can provide outstanding customer service to join our welcoming...

  • Customer Assistant

    5 months ago

    Ellesmere Port, United Kingdom Marks & Spencer Full time

    Customer Assistant Below is the working pattern for this temporary vacancy. Sunday 12:00-16:00 Tuesday 09:00-15:00 Thursday 10:00-18:00 Friday 13:45-21:30 **Purpose** - To deliver a great shopping experience for their customers, putting customers before task every time - Champion new ways of working within stores through an open mindset and positive...

  • Customer Assistant

    5 months ago

    Ellesmere Port, United Kingdom Marks & Spencer Full time

    Customer Assistant Below is the working pattern for this temporary vacancy. Tuesday 09:00 - 13:00 Wednesday 13:45 - 21:30 Friday 10:00 - 16:00 Saturday 12:30 - 20:30 **Purpose** - To deliver a great shopping experience for their customers, putting customers before task every time - Champion new ways of working within stores through an open mindset and...

  • Customer Assistant

    5 months ago

    Ellesmere Port, United Kingdom Marks & Spencer Full time

    Cafe Customer Assistant Week 1: Tuesday 11:00-19:00 Thursday 10:00-18:00 Friday 10:00-17:30 Saturday 10:00-18:00 Week 2: Sunday 09:00-17:00 Tuesday 11:00-19:00 Thursday 10:00-18:00 Friday 10:00-17:30 **Purpose** - To deliver a great shopping experience for their customers, putting customers before task every time - Champion new ways of working within stores...

  • Customer Assistant

    6 months ago

    Ellesmere Port, United Kingdom Marks & Spencer Full time

    Customer Assistant Below is the working pattern for this temporary vacancy. Sunday 10:00-18:00 Tuesday 13:00-21:00 Thursday 08:00-16:00 Friday 13:00-21:00 **Purpose** - To deliver a great shopping experience for their customers, putting customers before task every time - Champion new ways of working within stores through an open mindset and positive...

  • Customer Assistant

    5 months ago

    Ellesmere Port, United Kingdom M&S Full time

    **Key Accountabilities** Customer Assistant Below is the working pattern for this vacancy. Saturday 05:00-14:45 **Key Capabilities** Customer Assistant Below is the working pattern for this vacancy. Saturday 05:00-14:45 **Purpose** - To deliver a great shopping experience for their customers, putting customers before task every time - Champion new ways...

  • Customer Assistant

    5 months ago

    Ellesmere Port, United Kingdom M&S Full time

    **All the details** The work pattern for this vacancy is: Thursday 2-6pm Friday 2-6pm Saturday 2-6pm **Purpose** To deliver a great shopping experience for our customers, we are looking for colleagues who put customers before tasks every time whilst championing and promoting our brilliant products. As the face of the business, you will be the voice of our...

  • Customer Assistant

    5 months ago

    Ellesmere Port, United Kingdom M&S Full time

    **All the details** Tue 0700 - 1100 Wed 0700 - 1100 Thur 0700 - 1100 Fri 0700 - 1100 Sat 0700 - 1100 **Purpose** To deliver a great shopping experience for our customers, we are looking for colleagues who put customers before tasks every time whilst championing and promoting our brilliant products. As the face of the business, you will be the voice of our...

  • Customer Assistant

    6 months ago

    Ellesmere Port, United Kingdom M&S Full time

    **All the details** **Work Pattern** **Tuesday: 15:00-21:30** **Saturday: 06:00-14:45** **Purpose** To deliver a great shopping experience for our customers, we are looking for colleagues who put customers before tasks every time whilst championing and promoting our brilliant products. As the face of the business, you will be the voice of our customers...

  • Customer Assistant

    6 months ago

    Ellesmere Port, United Kingdom M&S Full time

    **All the details** The work pattern for this vacancy is: Sun 1000-1800 Tues 0800-1300 Wed 1315-2000 Thurs 1500-2100 Fri 1500-2100 **Purpose** To deliver a great shopping experience for our customers, we are looking for colleagues who put customers before tasks every time whilst championing and promoting our brilliant products. As the face of the...

  • Customer Assistant

    5 months ago

    Ellesmere Port, United Kingdom M&S Full time

    **All the details** The work pattern for this vacancy is: Tue - 5am - 13pm Thu - 5am - 13pm Sat - 5am - 13pm Due to the working hours within this vacancy all applicants must be over the age of 18 years **Purpose** To deliver a great shopping experience for our customers, we are looking for colleagues who put customers before tasks every time whilst...