Sales Administration Support

5 months ago

Cambridge, United Kingdom DHL Full time

Here at DHL Express UK, we are an employer of choice, a recognised Top Employer and specialists in providing**Excellence, Simply Delivered**. You could join our team of over 4000 employees dedicating themselves in**Connecting People and Changing Lives**through express delivery of parcels and international shipments from some of the best loved and most widely recognised brands across the globe.

DHL Express UK is part of the Deutsche Post DHL Group - the world’s most international company. We operate in more than 220 countries and territories worldwide, enabling us to provide exceptional national and international career development opportunities. Within DHL Express’s pursuit to be**The Logistics Company of the World**we engage in a number of initiatives such as - Go Teach, Go Green and Go Help.

**Certified International Specialists**

From Operations to Sales, Customer Services and Corporate Functions our mission remains the same, to provide**Excellence. Simply Delivered**to achieve this our Certified International Specialist programme builds a common culture and provides the specialised knowledge our employees need to do their job competently and confidently.

**Our Values**

Our values and culture are DHL Express UK are an extremely important aspect of our business. We embody our culture in three core attributes;
- Head: Being Results Orientated & Leveraging Strengths
- Heart: Providing Purpose & Having and Creating Trust
- Guts: Being Positive about Challenge, Uncertainty and Change & Focussing on Clear Priorities

In addition to ‘Head, Heart and Guts’. We promote an open and honest feedback culture based on Results & Respect, whereby our employees respect one another, embrace diversity and inclusion and drive employee engagement, every day and everywhere whilst never compromising n integrity and compliance.

**Tasks and Responsibilities**
- Manage day to day relationships with existing customer accounts
- Provide overall sales support and administrative support
- Resolve customer issuesand manage operational issues
- Liaise with internal and external customers for stock requests and new item setups
- Manage marketing/sales programs such as custom catalogs and/or inserts
- Construct purchase agreements
- Identify upsell/cross-sell opportunities
- Adhere to country laws/regulations and company procedures/ standards in regard to Safety and Security
- Adhere to customs / import / export procedures as applicable
- Ensure any potential security breaches or concerns are brought to the attention of supervisor/manager without delay

**Our Promise to You - Benefits**
- Competitive salary
- Eligibility to participate in performance related bonus schemes
- Generous holiday entitlement increasing with years completed service
- Company pension scheme with excellent contribution rates
- Life Assurance
- Enhanced maternity pay
- Generous company sick pay
- A competitive package of voluntary benefits including retail, entertainment, gym membership discounts, cash dental plans and more
- Discounted Health Assessments
- Access to professional employee assistance, wellbeing programme and qualified mental health first aiders
- Excellent training and development opportunities with a strong focus on internal promotion

**Your Profile - Skillsets and Attributes**
- Strong written and verbal communication skills
- Strong problem-solving skills
- Computer proficiency in Microsoft Office products (Access, Excel, Outlook, PowerPoint, Word)
- Customer service, problem solving and analytical skills
- 1-2 years sales admin experience

**What’s Next?**
- If your CV has been shortlisted one of our Recruitment & Talent Advisor’s will contact you within 5-10 days to discuss further details.
- Please note: Due to the nature of our business we are regulated by the CAA (Civil Aviation Authority), therefore it is compulsory for all applicants once offered employment to provide a full 5 year employment history. Additional to this we are required to carry out a Criminal Record check.

**Privacy Notice**

DHL International (UK) Ltd, act as a “Data Controller” and as per our responsibilities in line with the General Data Protection Regulations (GDPR) we take data protection very seriously and understand the importance of protecting your privacy and Personal Information. We collect and use your Personal Information in accordance with our Privacy Policy which will be supplied to you as part of our recruitment process.

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