Credit Controller

5 months ago

Warrington, United Kingdom United Utilities Full time

We have a great opportunity for a Credit Controller to join our Developer Services Team. As a Credit Controller, you'll be responsible for managing a book of debtor accounts to ensure timely payment of outstanding invoices, resolution of account queries and management of debt recovery.

You'll also work within a team of credit controllers to oversee the collection of outstanding customer debt in a manner that ensures high customer satisfaction and compliance to policies and procedures.

**Job Accountabilities**:

- Evaluating new credit requests, performing credit checks for new and existing customers and agreeing credit limits
- Setting up/issuing terms and conditions of credit
- Account management; this role requires building and maintaining strong relationships with clients to ensure the smooth running of accounts
- Monitoring debtor balances to ensure a reduction in DSO
- Ensuring timely payment of debts
- Maintaining contact with clients to ensure invoices are clear for payment
- Following up payments as needed and Negotiating re-payment plans
- Responding to relevant client enquiries quickly and efficiently
- Processing and reconciliation of invoices
- Checking, posting and allocating receipts to accounting systems accurately
- Preparing and issuing monthly statements of account
- Reconciling complex month-end accounts
- Producing reports of overdue accounts
- Maintaining all customer contact information on internal systems
- Liaising with internal legal team to prepare and agree accounts for legal action
- Attending meetings and calls with internal stakeholders and external customers to resolve billing queries, disputes and outstanding debt issues
- Ensuring credit and collection policies and procedures are followed
- Ad hoc duties as required

**Knowledge and Skills**:
To be successful in this role you'll need experience of working in a commercial credit and collections department (B2B). You'll also need:

- Relevant credit management or purchase ledger qualification would be advantageous
- Proficient in MS Office
- Strong analytical skills and attention to detail
- Good business acumen for problem solving
- Strong knowledge of billing systems and management of billing cycles
- Effective communication and organisational skills
- Drive to complete tasks to a continuous high standard.
- Confidence to deal with a range of stakeholders
- Excellent time management skills and ability to prioritise a demanding workload

**Additional Information**:
**We need fantastic people to enable us to deliver a great service to the public. We are committed to reaching and recruiting from every community and then supporting employees to achieve their full potential ensuring they feel valued and included, regardless of their gender, age, race, disability, sexual orientation or social background.**

**Closing Date**:16/08/23

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