Hotel Receptionist

Hotel Receptionist

Job Details

**Sector**:
Admin & Secretarial

**Location**:
Banbury, Oxfordshire

**Type**:
Permanent

**Salary**:
£23,100

**Reference**:
372474

**Please Note: This is a full-time role, working 42.5 hours per week, doing 8.5 hours per shift. The role is also fully on site and due to the location, you would need your form of transport.**
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**Main Responsibilities**
- To undertake the front-of-house duties; meeting and greeting guests and assisting with any needs or requirements that arise.
- Responsibility for guests’ accounts and billing and ensuring accuracy at all times.
- Keeping the reception area clean and tidy at all times.
- Being presentable, polite and respectful to guests. This will be the first contact with guests and there is no second chance to make a good impression.
- Undertaking general office duties including filing, responding to correspondence, answering phones and taking enquiries efficiently.
- Respond efficiently to any booking enquiries that arise - ensuring the best possible first impression.
- Making room bookings accurately using our bookings system and processing all bookings promptly, and with attention to detail.
- Be fully appraised of room details, prices and offers so you can answer any questions that arise and provide accurate information to guests.
- To liaise with housekeeping, maintenance and F&B to report any issues and resolve situations effectively.
- To undertake any ad-hoc duties that may arise including but not limited to, assisting with the F&B team, housekeeping etc.
- To be comfortable with shift working including weekend work.
- To be energetic and confident in your ability to deal with a busy and demanding environment.
- To assist in dealing with customer complaints effectively and courteously, providing or seeking solutions as quickly as possible, and briefing department managers when required.
- Always consider the environment and community with every decision made.

**Key Skills**
- Previous experience in Front of House/Reception.
- A good standard of spoken and written English is critical.
- An excellent record of high standards.
- A willingness to learn and develop.
- To work on own initiative.
- Ability to problem solve, quickly.
- Not afraid to pick up the telephone.
- Calm and collected when in a busy environment.
- Personal pride and honesty
- Team player.
- Having a good eye for detail.
- Able to step up; having the confidence to do so but also to admit when you need help.
- Passion and Drive.

**Additional Information**
- On-site working.
- 42.5 hour weeks.
- Weekday and weekend work.
- 29 days holiday (including Bank Holidays)
- Pension Scheme
- Free Hot drinks and fruit for staff in the rest room
- Staff Discount + Family & Friends Discount
- Off-peak access to the Fitness Room
- Bike to work scheme