Customer Assistant

6 months ago


Alnwick, United Kingdom Marks & Spencer Full time

Customer Assistant - Warehouse Operations - 24 hours
Working Pattern
Week 1
Sunday 09:15-18:00
Thursday 14:00-22:00
Friday 14:00-22:00

Week 2
Thursday 11:00-19:00
Friday 14:00-22:00
Saturday 10:15-19:00

**Purpose**
- To deliver a great shopping experience for their customers, putting customers before task every time
- Champion new ways of working within stores through an open mindset and positive attitude
- Complete tasks and processes that deliver ‘best in town’ standards
- Serve and sell across all channels brilliantly well
- Be the voice of our customer to help us continually improve

**Key Accountabilities**
- Serve our customers efficiently and brilliantly well - on the shop floor and at service points
- Deliver ‘best in town’ standards through presentation standards, availability and keeping the store clean and tidy
- Skilled to utilise all digital tools and communication channels to do the job
- Share customer and colleague feedback to help us do things better
- Share knowledge and experience with colleagues to support others in building skill and confidence
- Own their own learning & development and proactively access digital learning solutions
- Know the daily sales targets, priorities, promotions & selling opportunities
- Have great product knowledge to sell and recommend our products and services
- Proactively engage with customers to understand their needs and make recommendations
- Understand the store priorities and their part to play
- Complete tasks with pace and in line with SOPs
- Minimise cost and waste through good process practice
- Follow safe and legal working practices

**Key Capabilities**
- Understands how M&S operates,it’sstrategy, future and the role they play
- Committed to delivering excellent work fast with great attention to detail
- Open to and acts on feedback, asking for this regularly
- Sets performance objectives for self in conjunction with line manager and in line with business plans
- Takes accountability for planning and managing own work efficiently to ensure objectives are met
- Is curious and asks questions to challenge the status quo - ask why the company does things the way it does things
- Effective at communicating their intentions to others; ensures communication is clear and simple
- In control of their own reactions and considers how to share their perspective to create better reaction for team
- Copes well with change and work challenges and recovers quickly from its impact
- Builds positive relationships by being a good listener and getting to know people by establishing a connection

**Technical Skills/ Experience**
- Contributing to store sales and cost control
- Work across the store to get things done right first time within timescales
- Comprehensive knowledge of customer shopping channels
- Good level of product knowledge and services across the store
- Up to date knowledge of the commercial operation and brilliant basics
- Understand customer needs and spot selling opportunities
- Adapting to change
- Good Knowledge of VM principles

**Key Relationships and Stakeholders**
- Customers
- Colleagues
- Store Leadership
- BIG

M&S is ready to push boundaries to lead the retail industry into a greener, speedier, more inspiring digital era. That’s why we’re revolutionising how we work and offering our most exciting opportunities yet. There’s never been a better time to be part of our team. Marks & Spencer aims to be an inclusive organisation, trusted and admired by our colleagues, customers and suppliers. Join us and make an immediate impact.

We are committed to an active Inclusion, Diversity and Equal Opportunities Policy, which starts with our recruitment and selection process, and we are happy to talk flexible working.

Alnwick, NORTHUMBERLAND, ENGLAND;
Alnwick FH


  • Customer Assistant

    6 months ago


    Alnwick, United Kingdom M&S Full time

    **All the details** Customer Assistant - Foods - Alnwick 16 Hours, Permanent Position Work Pattern Sunday - 05:00- 09:00 Mon 04:00-08:00 Thursday - 04:00-08:00 Fri 04:00-08:00 **Purpose** To deliver a great shopping experience for our customers, we are looking for colleagues who put customers before tasks every time whilst championing and promoting our...

  • Customer Assistant

    5 months ago


    Alnwick, United Kingdom Marks & Spencer Full time

    Customer Assistant - Alnwick Temporary Position; 13th August to 28 October 16 Hours Work Pattern Week 1 Sun 10:00-14:00 Mon 10:00-14:00 Tues 10:00-14:00 Fri 10:00-14:00 Week 2 Wed 10:00-14:00 Thurs 10:00-14:00 Fri 10:00-14:00 Sat 10:00-14:00 **Purpose** - To deliver a great shopping experience for their customers, putting customers before task every...


  • Alnwick, United Kingdom The Cookie Jar Full time

    **About Us** The Cookie Jar is a boutique hotel in the market town of Alnwick, we aim to bring a level of hospitality to Northumberland, with an approach to sleeping, eating and service that is full of individual character, attention to detail and bags of style. We are currently looking for an enthusiastic, hard working and reliable team member, who has a...


  • Alnwick, United Kingdom Marks & Spencer Full time

    Customer Assistant - Warehouse Operations - Alnwick 19 Hours Week 1 Mon 03.30-11.30 Tues 04:00-08:00 Sat 03.30-11.30 Week 2 Sun 05:00-13:00 Mon 03.30-11.30 Tues 04:00-08:00 **Purpose** - To deliver a great shopping experience for their customers, putting customers before task every time - Champion new ways of working within stores through an open mindset...


  • Alnwick, Northumberland, United Kingdom Northumberland Full time

    About The RoleWe are a multi-award-winning pubs company in outstanding locations across the North of England and Wales, delivering hospitality by living and breathing our core values of Customer Focused, Courage, Execution, Honesty, Respect and Results all with our aim in Making People Happy. We are now looking for a passionate and enthusiastic Front of...

  • Sales Assistant

    5 months ago


    Alnwick, United Kingdom WHSmith Full time

    **Sales Assistant - WHSmith - [Alnwick]** Contract Type: [Fixed Term] Working hours: [8 Hours, Flexible] As a Sales Assistant you’ll provide exceptional customer service and work independently or as part of a team to deliver our fantastic store standards. We want you, our customers and our colleagues to be proud they’re sharing their journeys with...

  • Sales Assistant

    6 months ago


    Alnwick, United Kingdom WHSmith Full time

    **Sales Assistant - WHSmith - Alnwick** Contract Type:Fixed Term] Working hours: Saturday & Sunday As a Sales Assistant you’ll provide exceptional customer service and work independently or as part of a team to deliver our fantastic store standards. We want you, our customers and our colleagues to be proud they’re sharing their journeys with...

  • Customer Team Member

    5 months ago


    Alnwick, United Kingdom Coop Full time

    **Customer Team Member** - Location: Victoria Road, Alnwick, NE66 1RS- Pay: £12.00 per hour- Contract: 20 hours per week + regular overtime, permanent, part time- Working pattern: varied shifts including early mornings (store opening), afternoons, late evenings (store closing) and weekends, to be discussed at interview- Full, paid training provided- -...


  • Alnwick, United Kingdom Newcastle Building Society Full time

    About the Role Would you like to be part of a team who has won Best Regional Building Society for 7 years running? A team who believes that keeping financial advice on our high streets is important for everyone in our local communities? Do you thrive in a face-to-face customer focused environment? If so, our Customer Adviser role could be the perfect fit...

  • Optical Assistant

    6 months ago


    Alnwick, United Kingdom Specsavers Full time

    **Experienced Optical Assistant** **Store: Specsavers Alnwick** **Hours: Full Time - 38.75 hours (Weekend working is essential)** **Salary: Starting from £22,000 (depending on experience)** **Experience level: Previous Optical experience is essential for this role** **Benefits: Incentives, Specsavers Perks and great career progression...

  • Sales Assistant

    5 months ago


    Alnwick, United Kingdom Card Factory Full time

    Job Introduction **Location: Alnwick1288** **Contracted Hours Available:8** Main Responsibilities We are passionate about celebrating our customers’ life moments and are now looking for a Sales Assistant to join our very successful Card Factory family to help fulfil this. The pace is fast, our standards are high and we’re proud of it, we lead the way...

  • Sales Assistant

    6 months ago


    Alnwick, United Kingdom Card Factory Full time

    Job Introduction **Location:Alnwick1288** **Contracted Hours Available:8** Main Responsibilities We are passionate about celebrating our customers’ life moments and are now looking for a Sales Assistant to join our very successful Card Factory family to help fulfil this. The pace is fast, our standards are high and we’re proud of it, we lead the way...

  • Services Assistant

    5 months ago


    Alnwick, United Kingdom Sainsbury's Full time

    **Location** - Alnwick Store, Sainsbury's Supermarkets Ltd Willowburn Avenue, Alnwick, NE66 2JH **Hours** - Part-time **Contract-Type** - Fixed-Term Assignment **Rate** - £12.00 per hour **Areas of business** - Retail **Job ID** - 241137 Love food, variety and helping people? Joining our team as a Services Assistant could be the role for you! As the...


  • Alnwick, United Kingdom William Hill Full time

    **Location** Market Street, Alnwick NE66 1SS **Contract type** Part-time **Salary** £10.50 rising to £10.90 after passing probation **Hours** 24 - People don’t just come here to place bets, they come for the experience. And you will be at the heart of it all.- Careers in our shops are about much more than simply taking bets. Our colleagues are the...


  • Alnwick, Northumberland, United Kingdom Northumberland Estates Full time

    Job DescriptionAssistant Retail ManagerDepartment:ACVLocation:Alnwick CastleReports to:Retail Manager & Head of ACVWe are seeking a highly motivated and enthusiastic Assistant Retail Manager to support the Retail Manager in the running of Alnwick Castle retail outlets.This is a permanent position based at Alnwick Castle, with flexible working: 3 days (22.5...

  • Sales Assistant

    5 months ago


    Alnwick, United Kingdom WHSmith Full time

    **What you’ll do** In our stores, you won’t just work the tills and stock the shelves. Here at WHSmith, it’s all about the customer. That means being helpful, listening and talking to them, no matter how busy you are. In fact, you’ll be an all-round customer service superstar, who can understand exactly what each customer wants. That means product...


  • Alnwick, Northumberland, United Kingdom Aramark Full time

    General Kitchen Service AssistantAre you looking for a challenging and rewarding role in a fast-paced kitchen environment? We are seeking a skilled and enthusiastic General Kitchen Service Assistant to join our team at RAF Boulmer, Admin Site, Longhoughton.Key Responsibilities:Prepare and serve food and beverages to customers in a timely and efficient...

  • Kennel Assistant

    5 months ago


    Alnwick, United Kingdom Pattersons Cottage Boarding Kennels Full time

    Responsibilities: - Provide daily care for animals in the kennel, including feeding, watering, and exercising - Clean and sanitize kennels and surrounding areas - Administer medications as directed by veterinary staff - Monitor the health and behavior of animals and report any concerns to the manager - Assist with grooming tasks such as bathing and...


  • Alnwick, Northumberland, United Kingdom Northumberland Estates Full time

    Job Title: Assistant Retail ManagerWe are seeking a highly motivated and enthusiastic Assistant Retail Manager to support the Retail Manager in the running of Alnwick Castle retail outlets.This is a permanent position based at Alnwick Castle, with flexible working: 3 days (22.5 hours) over 7 days (April to October) and 3 days of 5 (November to March). There...


  • Alnwick, Northumberland, United Kingdom Northumberland Estates Full time

    About the Role:We are looking for a highly motivated and enthusiastic Assistant Retail Manager to support the Retail Manager in the running of our retail outlets.This is a permanent position based at Alnwick Castle, with flexible working: 3 days (22.5 hours) over 7 days (April to October) and 3 days of 5 (November to March).There will be weekend and Bank...