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Customer Service Administrator
4 months ago
**WINNER **are looking for a **Customer Service Administrator** to join our client based in Wednesbury reporting directly to the Customer Service Manager.
The duties of the **Customer Service Administrator**:
- You will be expected to deal with our internal and external customer enquiries in a polite and professional manner.
- Maintaining a high level of customer service.
- Take daily responsibility in managing a group of customer locations.
- Providing information and assistance required to support their sales activities.
- Support internal customers and service centres.
- Administer all customer requirements efficiently.
- Deal with customer enquiry’s & follow through to completion in a timely manner.
- Maintain accurate records both manually and on the systems where required.
- Proactively communicate any potential service issues both internally and externally.
- Call handling along with all elements of customer service.
- Interaction with all departments to resolve issues
Experience required for the **Customer Service Administrator**:
- Experience of working within a busy office environment.
- Experience of working in a Customer Service based office position.
- The ability to work within a small team, be flexible in approach and driven to providing excellent customer service.
- Builds effective and relationships with Customers to provide excellent service and feedback.
- Competent in the use of Microsoft office systems.
- Must be self-motivated, accurate and able to multi-task.
- A positive work ethic, with an ability to work on your own and as part of a team
Working hours will be 09:00am to 05:00pm from Monday to Friday, including a one-hour lunch break.
The salary for the role is between £18,500 and £24,000 per annum, depending on experience.
This is a 12 month permanent contract, with a potential view to stay on after this period.
**Job Types**: Full-time, Permanent, Temp to perm
Contract length: 12 months
**Salary**: £18,500.00-£24,000.00 per year
**Benefits**:
- Casual dress
- Company events
- Free parking
- On-site parking
Schedule:
- 12 hour shift
- Day shift
- Monday to Friday
Work Location: One location