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Medical Receptionist

4 months ago

Southport, United Kingdom The Marshside Surgery Full time

**Job summary**

**Main duties of the job**

You will be the first point of contact for patients getting in touch with the practice, whether that's in person or over the phone.

You'll be expected to take patient information and deal with it in a confidential manner, and point them in the right direction to resolve their enquires.

**About us**

The Marshside surgery is a small practice located in the northern part of Southport, on the Marshside industrial estate. We have a sole GP partner who leads the clinical team, comprising of himself, a salaried GP, an advanced nurse practitioner, a practice nurse and an HCA. Our list is made up of roughly 3,000 patients and we are a part of the Southport and Formby primary care network.

The surgery is on a local bus route, and there is plenty of on-site parking.

**Job description**

**Job responsibilities**

You will be working as part of a small reception and admin team, alongside four other members of staff and will report to the deputy practice manager.

**Main duties**
- Dealing with incoming phone calls
- Patient queries at the desk
- Booking appointments
- Refilling stock
- Registering new patients
- Calling patients from the task list
- Requesting repeat medications

**Person Specification**

**Qualifications**

**Essential**
- GCSE grade A to C in English and Maths

**Desirable**
- GCSE A to C in ICT

**Experience**

**Essential**
- Experience working in a patient or customer facing role

**Desirable**
- Experience of working in a GP practice but specifically:

- Clinical coding
- Summarising
- QOF recall
- Experience with the following software:

- EMIS Web
- Rightfax
- Accurx
- Microsoft Outlook

**Job Type**: Part-time
Part-time hours: 27.5 per week

**Salary**: £10.75-£10.90 per hour

**Benefits**:

- Free parking

Schedule:

- 10 hour shift
- Day shift
- Holidays
- Monday to Friday
- No weekends
- Overtime

Work Location: In person

Application deadline: 01/09/2023
Reference ID: MARSH-1