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Service Charge Lead

4 months ago

London, United Kingdom Butler Rose Ltd Full time

The purpose of the role is ensuring the service charge setting cycles are coordinated and run effectively. Providing operational support to the housing team to ensure compliance with client's Service Charge Policy and Procedure, and the relevant legislation. Facilitating delivery of the Service Charge Setting Cycle.

Service Charge Lead

**Duties**:

- Manage your team in line with the core management requirements to achieve excellent results by coaching, developing, and supporting them to realise their full potential and deliver their objectives.
- Support the interpretation and implementation of service charge setting requirements (for example project managing any new service charge regime, ensuring systems and processes are updated or in place by the required date)
- Be an expert in service and personal charges, including changes in legislation and development in good practice from bodies such as the regulator of social housing and to inform all relevant departments on changes.
- Ensure appropriate induction and refresher training on Service Charge procedure and policy is delivered to housing teams, liaising with and the Training and Development team as necessary.
- Prepare draft reports for review by Service Charge Compliance Manager
- Co-ordinate process for ensuring housing teams are preparing commentaries to accompany accounts and budgets, explaining exceptional variances, exceptional items to create robust service charges estimates.
- Support the Compliance Manager with the development of a risk map, outlining the risks associated with service charge setting processes, and follow the arrangements to mitigate or manage those risks. Reporting on those as required
- Proven experience implementing service charges within the Housing sector.
- Understanding of landlord and tenancy obligations contained in Occupancy Agreements (Freehold documents, Leases & Tenancy Agreements).
- Knowledge of accounting processes relating to service charges and varying methods of allocation & apportionment of service charge costs.
- Ability to carry out income and expenditure reconciliation.

Desired skills:

- System Knowledge: Intermediate level Northgate, Intermediate level Ensemble.
- Line management experience, i.e., setting targets, conducting regular 1-1's and appraisals

Butler Rose is committed to equality in the workplace and is an equal opportunity employer.

Butler Rose Ltd is acting as an Employment Business in relation to this vacancy.