Complaints Handler

2 weeks ago

Berkshire, United Kingdom Hamilton Woods Full time

**Complaints Handler
Permanent
£26,000
Berkshire**

Hamilton Woods Associates are currently recruiting for a Complaints Handler to join an organisation based in Berkshire on a permanent basis.

**Duties & Responsibilities of the Complaints Handler**:

- Effectively manage and respond to customer feedback
- Record, manage and respond to all customer feedback including complaints and compliments and ensure they are managed in line with agreed policies and procedures
- Liaise with third party agencies and build relationships
- Work with relevant senior managers to mitigate complaints
- Analyse feedback data and produce detailed reports
- Undertake research and analysis to support key projects

**Essential Requirements of the Complaints Handler**:

- Experience dealing with Customer Relations

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