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Paediatric Health Care Assistant

8 months ago

Wolverhampton, United Kingdom The Royal Wolverhampton NHS Trust Full time

Assess patients’ holistic needs, communicating complex and sensitive information to patients and carers as to their assessment.

Where there are barriers to understanding, such as hearing impairment, mental capacity impairment and other difficulties in comprehension, explanations require adjustments in
order to gain understanding, consent and concordance.

Be required to use tact and persuasive skills in order to gain the patient’s co-operation in their care management plan.

Be aware of assistive technology and utilise where appropriate.ie (Luscii, Docobo).

The post holder will be expected to utilise technology to support the role, including undertaking online and video consultations with patients.

Ensure patient held records are completed for each point of contact and inputting escalation on Clinical Web Portal on a daily basis.

To assist the nursing staff with direct care of patients, working regularly without direct supervision but with guidance from a registered nurse.

To keep the clinical environment tidy and well maintained.

To provide support to the nursing team which will contribute positively to the continuing development of the clinical service.

To assist registered nurses* with care of patients, working regularly without direct supervision.
To ensure the set standards of care are maintained for all patients.
To virtually support patients via telephone, video or technological (App).
To accurately record and report observations e.g. pulse, respiration, blood pressure and temperature with the aid of specialist equipment as appropriate to the needs of the work place.
To provide education and health promotion Making Every Contact Count.
To assist in health education or information giving as indicated by the registered nurse.
To ensure that appropriate moving and handling techniques and equipment are used when manual handling.
To feedback information gathered from patient interaction, plus care given, to registered nurse* entering relevant information into the care records as necessary. All entries are to be countersigned by a registered nurse.
To answer the telephone and take messages as required.
To ensure all areas are kept clean, tidy and appropriately stocked, including storage areas and medical equipment.
To attend mandatory training and such courses/lectures/in-service training, as indicated by the needs of the service and own personal development as identified at appraisal and within personal development plan.

To alter communication methods in order to effectively communicate with a child or young person and their family.

The Royal Wolverhampton NHS Trust is one of the largest NHS trusts in the West Midlands providing primary, acute and community services and we are incredibly proud of the diversity of both our staff and the communities we serve. We are building a workforce that can help us to fulfil our values, improve the quality of care for patients, and solve the health care problems of tomorrow. We’re passionate about the value that diversity of thinking and lived experience brings in enabling us to become a learning organisation and leader in delivering compassionate care for our patients.

We are delighted that we have been rated as “Good” by CQC. We have achieved numerous awards; The Nursing Times Best Diversity and Inclusion Practice and Best UK Employer of the Year for Nursing Staff in 2020.

The Trust is a supportive working environment committed to creating flexible working arrangements that suit your needs and as such will consider all requests from applicants who wish to work flexibly.

Please see attached Job Description/Person Specification for a full detail of role and main responsibilities