Learning Operations Specialist

3 weeks ago

London, United Kingdom GWI Full time

We're looking for a learning operations specialist to join us here at GWI. Not just any learning operations specialist though. Someone ambitious and genuine, who works best in the midst of a collaborative and forward-thinking team. That's because as a GWIer you'll be immersed in the fast-moving world of data tech. We **think big** to make an impact, we're not afraid to **ask why**, and we always **show respect**. Those values are what got us where we are today, and they're a big part of what we're looking for in you.

**About the job**:
As a learning operations specialist, you'll be vital in optimizing our learning operations to successfully implement our revenue, global learning, and wider people strategies, supporting teams to maximize growth and performance.

We are searching for a highly driven and compassionate individual with a deep passion for cultivating exceptional cultures and empowering others to unleash their full potential.

This position will report directly to the Head of Global Learning and lead the charge in transforming both people and revenue-focused learning programs from ordinary to extraordinary.

**What you'll be** doing**:
As the Learning Operations Specialist, you will orchestrate the entire lifecycle of these programs, from strategic planning to seamless execution. Your mission is to optimize and refine our learning operations, fuel efficiency, scalability, and effectiveness. Through collaborative partnerships with cross-functional teams, you will lead the charge toward our vision of a seamlessly integrated learning ecosystem.
- Overseeing effective implementation of learning programs, from planning to delivery & review.
- Leading the strategy and implementation of operationalising revenue and wider learning initiatives.
- Working across departments to coordinate learning initiatives.
- Implementation and management of learning technologies that support the effective execution of strategy.
- Supporting the successful implementation and continuous management of learning management systems (LMS) and sales enablement tools, driving our learning ecosystem into the future.
- Cultivate a user experience that captivates, excites, and empowers learners through diverse mediums like immersive e-learning, captivating videos, and interactive modules.
- Analysing and reporting the impact and effectiveness of learning initiatives.
- Develop and refine standard operating procedures (SOPs) that embody excellence and ensure top-tier learning program delivery.
- Together, drive revenue learning initiatives that align seamlessly with strategic goals and propel business success.

**About you**:
First things first, as a disruptor in the global market research industry, we haven't come this far without entrepreneurial spirit and a get-up-and-go attitude. So if you think we'll see that in you, then you're already halfway there. Here's the rest of what we'd like you to bring to the table.

**Technical**:

- Experience in learning operations and coordination.
- Experience in learning technologies, such as LMS.
- Proficiency in data analysis and reporting, with the ability to translate insights into actionable recommendations.
- Excellent project management skills, with the ability to prioritize tasks, manage resources, and meet deadlines.
- Familiarity with instructional design principles and learning program development.

**Competencies**:

- Ability to adapt to a fast-paced and evolving environment, remaining resilient and flexible.
- Detail-oriented mindset with a focus on process optimisation and documentation.
- Strong communication and interpersonal skills, enabling effective collaboration with stakeholders at all levels.
- A growth mindset, with a passion to continually grow and develop.

**Our benefits**:
Great benefits make a big difference. Not just to employees, but to the whole vibe of a business. That's why when you work for us, you'll enjoy a full spectrum of generous perks, rewards and office benefits.
- Competitive salary and discretionary bonus
- 25 days annual leave (prorated)
- Flexitime and a great work-life balance (don't just take our word, check out Glassdoor)
- Allocated shares according to GWI's share scheme
- A range of discounts and freebies
- A genuine commitment to mental and physical health, with a range of content, tools and perks to help you look after your wellbeing
- LinkedIn Learning and ongoing Learning and Development opportunities
- Simplyhealth cash plan for everyday healthcare
- Auto-enroll pension plan with GWI matching up to 4%
- A range of discounts and freebies
- Cycle to work scheme and commuter season ticket loan
- Commit a working day to charity each year
- Early finishes on a Friday
- A well-stocked fridge, plenty of snacks (some healthy, some not so healthy)
- Regular social activities, including free online yoga and team outings

**Who we are**:
GWI was founded with the knowledge that understanding your audience is really important for business. When you kn

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