Operations Agent
6 months ago
Responsibilities:
- Answer incoming calls and provide excellent phone etiquette to assist customers with inquiries and resolve issues
- Analyze customer needs and upsell products or services when appropriate
- Communicate effectively with customers, colleagues, and other departments to ensure smooth operations
- Perform data entry tasks accurately and efficiently
- Provide support to the operations team as needed
Qualifications:
- Bilingual in English and Spanish, with the ability to communicate effectively in both languages
- Strong analytical skills to assess customer needs and provide appropriate solutions
- Excellent phone etiquette and customer service skills
- Proficient in data entry and computer skills
- Multilingual abilities are a plus
At our company, we value diversity and strive to create an inclusive work environment. As an Operations Agent, you will have the opportunity to utilize your language skills while providing exceptional service to our customers. We offer competitive compensation and benefits packages, as well as opportunities for career growth within our organization.
**Salary**: Up to £11.78 per hour
**Benefits**:
- Company events
- Company pension
- Gym membership
Schedule:
- Monday to Friday
**Education**:
- A-Level or equivalent (required)
**Experience**:
- Customer service: 2 years (required)
Licence/Certification:
- Driving Licence (preferred)
Ability to Commute:
- Barnsley, South Yorkshire (required)
Ability to Relocate:
- Barnsley, South Yorkshire: Relocate before starting work (required)
Work Location: In person
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