Wpb Fraud Management

WPB Fraud Management, Channel Islands & Isle of Man

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As an HSBC employee Channel Islands and Isle of Man (CIIOM) you will have access to tailored professional development opportunities and a competitive pay and benefits package. This includes private healthcare for all employees, enhanced maternity and adoption pay and support when you return to work, and a non-contributory pension scheme with a generous employer contribution.

We are currently seeking an experienced individual to join this team in the role of WPB Fraud Management.

This role promotes the delivery of Fraud management within WPB Financial Crime CIIOM and would be working in a team reporting to the WPB CIIOM & Europe Head of Fraud. This is a GCB5 level position.

In this role, you will:

- The role holder is responsible for driving the end-to-end co-ordination of all fraud related controls
- Responsible for locally driving the global fraud strategy for the effective operation of fraud controls.
- Responsible for the support of projects/ programmes related to Fraud and proactively identify and implement changes to reduce fraud and assist the customer journey.
- Working alongside a number of stakeholders in Regional Fraud, UK Fraud, CIIOM Distribution, Customer and Product teams, Financial Crime Investigation and Compliance teams.
- Providing appropriate tools, support and coaching to the front line teams, continuously improving employee knowledge and understanding of fraud trends and how to effectively raise UARs.
- Submitting information for various governance forums to ensure the key risks are highlighted and the meetings/submissions deliver on its objectives as per their terms of reference.
- Provides an oversight and management of fraud incidents and Fraud operations, beside close interaction with regional fraud analytics and decision system
- The role holder will support CIIOM Head of Fraud in delivering end to end fraud management responsibilities.
- Oversee Fraud Reporting/ MI for Regional and Group submission and presentation in relevant governance forums and risk meetings
- Be the single point of Incident escalation at Country level, to ensure proper incident management and read across within market.
- Build strong relationships, adopting a joined up approach, to support Fraud case resolution, Governance and reporting and and Project Delivery / execution of tasks at pace.

Requirements

To be successful in this role you should meet the following requirements:

- Effective time management, including planning and decision making, identifying priorities and a wide of tasks to successful completion.
- Good business understanding of WPB objectives, policies and standards.
- Ability to articulate complex and sensitive information and situations in meaningful and easily understood terms
- The job holder is required to have experience in working with controls that manage fraud risk.
- The job holder is preferred to have experience and understanding of the commercial profile of WPB.
- Experience in other lines of business (WSB and GPB) is desirable but not essential.
- A background or deep understanding of operational risk is also desirable
- Good understanding of risk function, if possible in liaison with financial crime risks desirable but not essential
- Proven record of effective time management, including planning and decision making, identifying priorities and bringing a wide range of tasks to successful completion
- Good independence in their organisation and proactivity in the execution of their responsibilities
- Excellent communication skills both written and verbal with the ability to communicate at all levels effectively

You’ll achieve more when you join HSBC.

Telephone: +44 2078328500.

Within the workplace you will have access to various employee resource groups which aim to promote and achieve a healthy work / life balance and support our diversity ambitions. HSBC has processes in place to avoid nepotism. This means we will avoid circumstances in which the appearance or possibility of conflicts of interest may exist within the hiring process.