Reservations and Events Coordinator

4 weeks ago

Brierley Hill, United Kingdom Copthorne Merry Hill Full time

Do you consider yourself an engaging person with good negotiation skills that can deliver excellent service that our guests will love, in ways that are in line with our budget figures? Do you have previous room reservations, meetings or conference booking experience using Opera PMS/S&C & ORS Systems, & are you comfortable multi-tasking your way through a fast-paced workload whilst delivering an array of different guest requirements alongside the hotels Ops team..?
- **Key responsibilities of our Reservations and Event Sales Coordinator**:_
- Ensuring all charges are raised and paid for following established procedures
- Upselling bedroom types & other hotel services at every opportunity, ensuring accuracy of details on all bookings
- To accept, process & manage meeting and event space bookings to ensure maximum revenue and occupancy
- Developing and maintain good working relationships with all colleagues & clients
- Dealing with any guest feedback or requests in a professional and efficient way

This position is a full time role with a general Monday-Friday working pattern but may also require occasional evening/weekend work as required by our clients (for appointments, show rounds etc.)
- **To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow**:_
- Previous experience of PMS i.e. Opera
- Organisational skills based around administration
- Excellent time management and communication skills
- A positive and approachable attitude with a commitment to delivering high quality customer service
- Ability to work on your own and as part of a team
- Fluent English both verbally and written

**About the Hotel**

Located in the heart of the Black Country, the Copthorne Hotel Merry Hill-Dudley sits peacefully overlooking the picturesque Canal Marina. The hotel offers modern guest rooms that combine Standard, Club and Suite accommodation.

Faraday’s Restaurant is a modern and relaxed place to dine with a backdrop of the beautiful Canal Marina.

The hotel provides 11 function rooms that cater for a variety of layouts such as boardroom, theatre, banquet and reception. The Earls Suite can cater for up to 600 guests and comes complete with a private entrance, reception, bar and cloakroom. All rooms feature audio-visual equipment and have Wi-Fi connectivity.

**About the Group**

Millennium Hotels and Resorts owns and operates a portfolio of over 120 hotels worldwide. In Europe, our 24 hotels provide the perfect gateway to explore landmark locations, with many iconic attractions and business hubs close by.

Properties under the group are placed into three collections; Leng’s Collection, Millennium Collection and Copthorne Collection. Each collection has its own distinct personality, character and clearly defined hotel brands within it; tailored to suit different types of guests

**For you**

We offer a benefits package including:

- Life Assurance
- Cash Health Plan cover option available
- Career development pathways and regular salary reviews
- Employee Discounted Accommodation and F&B discounts worldwide
- Apprenticeship/Placement/Training opportunities
- Meals Provided on Duty
- Free car parking
- Social Events, Wellbeing and Team Activities
- Uniform (Laundry / Dry Cleaning for Uniform)
- Length of Service related holiday scheme
- Recommend a Friend Scheme

and many more
- **We are an equal opportunities employer.**_

To improve compliance with identity document validation, successful applicants will provide their right to work in UK which will be verified using Trust ID Scanners and Software.

**Job Types**: Full-time, Permanent

**Salary**: £22,713.60 per year

**Benefits**:

- Discounted or free food
- Employee discount
- Free parking
- Gym membership
- On-site parking

Schedule:

- 8 hour shift
- Day shift
- Monday to Friday

Supplemental pay types:

- Performance bonus

**Experience**:

- hotel reservations or event sales: 1 year (preferred)

Work Location: In person

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