Transformation Lead

3 weeks ago

Reading, United Kingdom Primark Full time

**Transformation Lead - Channels**

Our Transformation teams are right at the heart of what we do. Surrounded by some of the best Transformation specialists in the industry, you’ll bring your own ideas to the business - helping to shape the experience of our customers as part of a forward-thinking team.

Primark has an updated business strategy called “Primark 2030 - The Next Chapter” with significant financial ambition over the next 6 years to double our revenue through LFL and space, increase our operating profit margin and reduce our cost as a % of sales. Whilst doing this we need to continue to focus on our colleagues, customers, the planet and evolving regulatory landscape.

Given the breadth of our business and scale of our transformation, we will organise our Transformation team around three domains:

- Channels focus on end-to-end customer journey, engage to sell, to delight and surprise customers with inventive experiences and a power brand.
- Commercials deliver the full lifecycle of order to receipt/ concept to store and the capability to support Primark growth ambitions.
- Enterprise teams enable the business to scale operations efficiently while reinforcing Primark DNA through leading colleague experiences and ESG programmes.

The business is seeking to recruit an experienced Transformation Lead to support the planning, driving, and governing of the transformation agenda within their respective domain.

**What You’ll Get**
The world is changing and it’s important we support our colleagues. People are at the heart of what we do at Primark so it’s essential we provide the right environment for you to perform at your best. That’s why we offer benefits that put you first

Some of our benefits are:

- 27 days of leave, plus bank holidays and if you want, you can buy 5 more.
- Flexible Working, opportunity for an early Friday finish, and a subsidised cafeteria.
- Primark Perks - Discounts with some local partner business to our offices

**What You’ll Do**:
In your role, you’ll collaborate with different people across a range of skillsets. Here’s a flavour of your day-to-day:

- Support the development of a comprehensive transformation strategy for the domain you are partnered with.
- Working with the Head of Transformation and strategy team, support business leaders to define the vision, goals, and roadmap for their area. Ensure metrics and KPIs are established to measure the success of initiatives.
- Identify the outcomes that need to be delivered and to achieve Primark’s KPIs.
- Collaborate with stakeholders to establish and execute cross functional transformation strategies that drive operational efficiency, improve organisational effectiveness, and foster a culture of continuous improvement.
- Partner with project leads and sponsors to maintain visibility of progress, intervening, challenging, and supporting as necessary.
- If risks/issues occur, partner with the team to resolve them. If they cannot be resolved, escalate to the Head of Transformation.
- Partner with business teams to develop inputs for key forums including annual budget planning and executive steering committees. Ensure we have effective and decision focused governance to drive progress.
- Review and validate planning assumptions for programmes where they are unclear. Actively drive decision making to remove roadblocks.
- Work closely with risk and compliance, identify how our transformation will address areas of concern and highest importance.

**What You’ll Bring**
Here at Primark, we want everyone to feel valued - so please bring your authentic self to work, of course with some other key experience and abilities for this role in particular:

- For the Channels role, this expertise must include a knowledge of the following business functions:

- o Retail store management & group retail operations, International Expansion, Marketing & Brand, Digital, E-Commerce, Customer Service & Support
- Key business capabilities include: Front of Store Operations, Payments, Customer Intelligence, Loyalty & Rewards, Campaign Mgt, New Business Development, New Market Entry.
- As this is a partnering role, you must be currently recognised internally or externally as a person that can influence without authority and engage with leaders at all levels of the organisation.

If you need any reasonable adjustments or have an accessibility requests, during your recruitment journey, such as extended time or breaks between online assessments, a sign language interpreter, mobility access, or assistive technology please contact your talent acquisition specialist.

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