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Housing Officer

4 months ago

Oldbury, United Kingdom Serco Plc Full time

**Housing Officer**

**AASC, Sandwell and Dudley**

**Full time, 37.5 hours, Monday
- Friday, 9am-5pm**

**Permanent**

**£24,500 Per annum**

Here at Serco, we are looking for a Housing Officer to join our team at our at the Asylum Accommodation and Support Services Contract. AASC offers a range of improvements, with particular focus on assisting individuals through the asylum system.

The Housing Officer is a key role to ensure:

- Delivery of services required under the AASC contract to support Service Users in their Area
- Responsibility for property standards in all accommodation within their Area, completing monthly property inspections (as a minimum) to ensure they meet contractual requirements, standards, and performance targets
- Completing monthly inspections of properties to ensure standards are being met, and highlight any required maintenance
- Respond to any issues, requests, complaints, etc. raised through the AIRE Services and report on incidents
- Provide welfare support and signposting to the Service Users in their care
- Responsible for ensuring safety of Service Users in accordance with Safeguarding policies and procedures, including: dealing with urgent medical needs, managing anti-social behaviour, children’s safeguarding needs, etc.

**What you need to do the job**

This is an opportunity for an individual who has experience of working in a service environment.

This is a field-based role, therefore the successful post holder must have the ability to travel within the regions and occasionally within the UK (a valid UK driver’s licence is essential).

Ideally, the successful post holder should have knowledge/experience of working within a property related environment.

It is essential that they are IT literate and have good knowledge of MS Word, Excel, etc.

They must be an excellent communicator and have great interpersonal skills. Furthermore, they must be highly organised. Having the ability to manage conflict is an important part of the role. Having some experience in safeguarding would be desirable.

**What we offer**
- 25 days holiday plus 8 bank holidays
- Working in a tight knit, friendly team environment
- Up to 6% contributory pension scheme
- An autonomous and supportive culture
- The chance to make a positive difference to public sector services

**Why Serco**

Meaningful and vital work: The nature of our business means you will do interesting work that matters - delivering essential services that touch people’s lives.

Great people: We are a motivated team who will encourage you and help you to succeed. You’ll have the resources you need to do your job in a diverse and supportive environment.

**About Serco**

At Serco, not only is the nature of the work we do important, everyone has an important role to play, from caring for vulnerable people to managing complex public services. We are a team of 50,000 people responsible for delivering essential public services around the world in areas including defence, transport, justice, immigration, healthcare and citizen services. We are innovators, committed to redesigning and improving public services for the benefit of everyone.

**Apply**

At Serco we support fair access to employment for those with unspent criminal convictions through the ‘Ban the Box’ pledge (some may be exempt due to the nature of the role and the security clearance required). Please contact our recruitment team directly on 0345 010 4000 to discuss.