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Customer Sales Associate

6 months ago

Birmingham, United Kingdom CPG Limited Full time

**Customer Service Representative**

**Duties & Responsibilities**
- Generate sales leads
- Identify and assess customers’ needs to achieve satisfaction
- Build sustainable relationships and trust with customer accounts through open and interactive communication
- Provide accurate, valid and complete information by using the right methods tools
- Meet personal customer service team sales targets & call handling quotas
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
- Keep records of customer interactions, process customer accounts and file documents
- Follow communication procedures, guidelines and policies
- Take the extra mile to engage customers

**Requirements**: Customer service experience is preferred but not required.

Start date: Immediate

**Salary**: From £23,877.00 per year

**Benefits**:

- Free or subsidised travel
- On-site parking
- Sick pay

Schedule:

- Monday to Friday

Supplemental pay types:

- Bonus scheme
- Performance bonus
- Yearly bonus

Ability to commute/relocate:

- Birmingham: reliably commute or plan to relocate before starting work (required)

Work Location: In person