Ward Clerk

We are looking for a bright and friendly person to join our team on Phoenix Ward, the Acute Stroke Unit at the Royal Cornwall Hospital. Previous clerical experience in the health service would be desirable.

You should be a organised and well-motivated person with a positive, mature and flexible approach to your work. The post involves contact with patients and their families, so good communication skills are vital.

This role will involve working weekends

Previous clerical experience with excellent verbal and written communication and organisational skills

Good keyboard skills with a good working knowledge of computers.

Be able to respond to changing priorities and have the ability to work well
under pressure

Previous experience in a healthcare setting would be an advantage

Cornwall is a beautiful county which offers an outstanding quality of life and providing many opportunities for outdoor activities, with its sailing waters, surfing beaches and rugged coastal pathways for walking, and cycling. There is a thriving art and theatre scene as well as an interesting variety of eating places, including celebrity-owned restaurants within Cornwall. The major route both in and out of the county is the A30 which connects with the M5 motorway at Exeter. There is an excellent rail service with daily passenger and sleeper services and an airport at Newquay with daily connections to many cities throughout the UK and abroad.

We work together to create a positive team spirit, recognising achievements and celebrating success.

Sustainability is integral to the Trust achieving the NHS Net Zero target. All staff are therefore actively encouraged and supported to implement new ways of working within their field of expertise.

Provide timely recording of patient movement on the Hospital Patient Administration.

System (PAS) to ensure accurate record keeping of all patient activity
Perform clerical duties in connection with admission, management and discharge of patients and data collection.

Deal with telephone calls and enquiries in a timely manner. Telephone calls will involve contact with patients, relatives and health professionals.

Welcome and direct patients and visitors to the appropriate ward areas.

Ensure that case notes are obtained for all patients as referrals are made
To ensure that clinical staff are notified when a patient arrives in the inpatient ward areas.

To enter demographic details of patients admitted into the inpatient ward areas including databases if required.

Maintain case notes in good order and in accordance with case note management policy.

File reports as appropriate in a timely manner.

Ensure case notes and/or discharge summaries are sent to clinical coding
department (CDC) in the appropriate timeframe and in accordance with Trust policy following discharge.

Please see the attached job description for full details.