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Customer Service Administrator

5 months ago

Harrow, United Kingdom Clear IT Recruitment Limited Full time

**My client is searching for a Customer Service Administrator to join their Harrow, London offices.**

Contentious and Non-Contentious Work - My client is a commercial law firm specialising in financial claims, including mis-sold PPI.

My client are looking for passionate and hard-working individuals who are interested in acquiring work experience in a law firm as well as training in case work in a busy litigation team.

You will work directly with the line manager in the pre-litigation department.

**Responsibilities**:

- Maintaining records, filing systems and computer files
- Updating information in a case management system
- Providing updates to clients in line with the firm’s SLAs
- Writing and dispatching routine or straightforward letters to clients and other third parties
- Obtaining information from CRM software and generate reports accordingly
- Reviewing documents received from banks.

**Key Attributes/Skills**:

- Very good communication skills
- Good knowledge of software packages, (MS Office Pack - Excel, Word, PowerPoint, Outlook)
- Ability to make decisions.
- Computer literacy
- Ability to work to deadlines.
- Strong attention to detail
- Confident, motivated and diplomatic
- Ability to work unsupervised; to initiate activities and anticipate and solve problems.
- Organized
- Team Player
- Used to working within a fast-paced environment.