Marketing Assistant

**Employment type**: Full-time (12 months fixed-term maternity cover)

**Work hours**: 37.5 hours per week, 9:00 am to 5:00 pm, Monday to Friday

**Location**: Rock, Cornwall (some home working may be possible once training has been completed)

**What will I be doing?**

As our Sales and Marketing Assistant (Maternity Cover), you will join our small and friendly team based in Rock, Cornwall. You'll be working in one of the most beautiful areas of Cornwall, handling a portfolio of stunning coastal properties.

The primary role of the Sales and Marketing Assistant is to support the Head of Marketing with all marketing-related activities. It's a fantastically creative and varied role, involving tasks like assisting on photoshoots and creative writing.

**As part of your everyday role, you're likely to be involved in the following**:

- Using the content management system to ensure our website is accurate and up to date.
- Ensuring all guest information is well presented, accurate, and up to date.
- Assisting with setting up and writing web pages for new properties.
- Writing and issuing regular newsletters to both guests and property owners.
- Coming up with fresh content and writing blogs for our Journal.
- Assisting with organization and styling on photo and video shoots.
- Posting engaging content across all social media channels.
- Working with external PR agencies on promotion and PR opportunities.
- Monitoring stock of marketing materials and reordering as required.
- Assisting the Head of Marketing with property acquisition tasks and administration.
- Collaborating with the sales team on properties that need promoting and running special offers.

**You'll have**:

- Previous experience in a marketing and/or sales/customer service role and/or relevant marketing qualifications are desirable.
- You will be well presented, professional with an excellent telephone manner.
- Strong communication skills (both written and verbal).
- A natural flair for creative writing.
- Empathetic with the ability to respond to situations rapidly and provide exceptional customer service.
- A positive and proactive attitude, along with a high level of professionalism.
- Highly computer literate. Experience with Excel, Word, and Outlook is essential. Experience with a website content management system, a holiday booking system, and Photoshop is desirable.
- Good attention to detail to ensure high levels of customer care.
- Knowledge of the local area is desirable.
- A full driver’s license is required.

**You’ll get**:
We believe in taking care of our team. As well as joining a rapidly growing company with a good culture and opportunities for employee development, we provide competitive salaries and a range of benefits, including:

- 25 days' paid holidays plus bank holidays
- A special day off for your or a loved one's birthday
- £500 paid towards a holiday of your choice
- A paid day to volunteer with a charity close to your heart
- A friends and family discount scheme
- Life assurance for your peace of mind
- Social clubs for pet lovers, fitness enthusiasts, gardeners, sustainability champions, nutrition enthusiasts, and more
- Exciting social events, including our famous Christmas parties

**Who are we?**

We’re Travel Chapter - the holiday home people - and we’re on a mission to showcase great places to stay in the UK. While we’ve grown over the years from a small South West holiday letting agency to one of the market leaders in the industry, we’ve never lost sight of our strong family ethos and we keep the same values at the heart of everything we do. Along the way, we’ve nurtured a caring and collaborative culture that drives us forward and keeps our team inspired and motivated every day.

The people behind our company are at the heart of everything we do and it’s a place where everyone is welcome; a place that’s friendly and fair; a place that encourages people to be bold, explore new ideas and push the boundaries of what they do every single day.

We are passionate about what we do and we take a common-sense approach to getting things done. Inevitably, things go wrong from time to time and we do everything we can to make it right. We learn from it and adapt, remembering to stay curious and never stop evolving.

INDP