Trainee Account Executive

**About Us**:
Charlotte James Furniture is a premier provider of bespoke furniture and interior solutions, known for our exceptional craftsmanship, innovative design, and dedication to customer satisfaction. With years of experience in enhancing living spaces, we pride ourselves on creating products that not only meet but exceed our clients' expectations.

**The Role**:
We are seeking a passionate and dynamic Trainee Account Executive to join our team. This role is ideal for someone with a keen interest in product or interior design, eager to develop their career in a customer-focused environment. You will be the first point of contact for our clients, providing them with outstanding service, and assisting them through their journey with Charlotte James Furniture.

**Responsibilities**:

- Process customer orders using Excel, Sage & CAD software.
- Schedule appointments, manage customer enquiries, and offer solutions to ensure a positive customer experience.
- Assist in the showroom, ensuring products are displayed attractively and information is readily available.
- Learn about our product range and design principles to provide knowledgeable advice to customers.
- Work closely with the design and production teams to understand customer needs and feedback.
- Participate in training and development opportunities to enhance product knowledge and customer service skills.
- Handle administrative tasks and other duties as assigned by the management.

**Requirements**:

- Attention to detail and a keen interest in understanding the complexity of bespoke design.
- Excellent communication and interpersonal skills, with a passion for providing quality customer service.
- A proactive, enthusiastic approach to learning and development.
- Ability to work well in a team and adapt to a fast-paced environment.
- Basic computer literacy and proficiency in MS Office or similar software.
- A strong multi-tasker.

**Salary**: £21,000.00-£23,000.00 per year

**Benefits**:

- Company pension
- On-site parking

Schedule:

- Monday to Friday

**Education**:

- GCSE or equivalent (preferred)

Work Location: In person

Reference ID: Trainee Account Executive