Vm Supervisor

**Our Role**

You will be a Passionate individual, dedicated to supervising the team to provide each customer with an exceptional level of service by identifying and satisfying their needs, thus ensuring that the store meets its sales targets, and develops customer loyalty. You will also support the management team to maximise profit whilst maintaining the brand image.

You will naturally bring our PRIDE values to life, leading Everyone in the team to bring their best every day and be the first port of call in the absence of higher store management, training everyone in the team on how to maintain TWC standards and oversee changes of in-store and window displays regularly to maintain a fresh and visually exciting look, ensuring uniformity with the brand image.

**Please note** you will have access to the premises and may be required to work early morning shifts to assist with the placement of product following delivery and will on occasion, need to work overnight where it’s considered appropriate.

**What you'll be doing**
- Supervise the team to optimise the customer experience as part of TWC multi-channel strategy
- Supervise the training, development, and motivation of staff in order to achieve highest possible levels of customer service and performance
- Ensure that the team is dealing with all customer queries and complaints in a timely and efficient manner
- Awareness and supervision of the store presentation - including cleanliness, visual display and merchandising - so it is reflective of the brand
- Ensure all administrative procedures are performed, including till transactions, cashing up, staff discount purchases etc
- Responsibility for holding keys to the store, opening and closing the store, completing relevant checklists and cash handling
- Driving sales on the shop floor in the absence of senior management - optimising sales and customer service at all times

**Please read through the attached Job Description for more detail.**

**What we offer you**
- 50% discount on our products and access to our Seasonal Sample Sales
- 23 days holiday rising to 25 during service
- A Volunteer Day with a charity of your choice
- In addition to a competitive salary, a discretionary bonus scheme may be rewarded annually
- Perkplace Benefits Platform - offering a variety of discounts across wellbeing and lifestyle
- Automatic enrolment into the Group Personal Pension scheme
- Following successful probationary completion, you’ll be covered by our life assurance plan
- Social - Christmas party/social events throughout the year.