Retail Assistant

2 weeks ago

Alton, United Kingdom Pacifica Full time

Service 87 Ltd are based in Alton and cover the Reading, Guildford, Slough and Basingstoke areas. We are a small team with 5 Engineers and 3 office staff and are expanding as a result of additional work volumes from long established clients.

We are the authorised and trusted repairer for many insurance companies and manufacturers. We have built our reputation over the past thirty years striving to provide the most efficient and customer focussed repair journey possible.

We have an exciting opportunity for Retail Assistant to work within our busy central hub based in Alton. This role will be varied and fast paced, involve dealing with customers, both over the phone and in store dealing with any general enquires, provide exceptional customer service by understanding customer needs and recommending suitable products, install queries, sales issues and customer complaints, therefore an excellent manner and high level of both written and spoken English is required for this role.

This role will also involve booking calls onto our bespoke online booking system which in turn will then need allocating to an engineer and ensuring this is done in line with our SLA's. Organisation is key for this role as you will be juggling multiple tasks and ensuring all are done to a high standard.

You will be confident in using Microsoft packages, especially word and excel and experience of using call booking systems previously will be advantageous although full training will be given on our system.

This role is working Monday - Friday 8.30am - 5pm.

The salary for this role is PS21,840 per annum.

**Additional Benefits**:
Company Pension scheme

30 Days annual holiday allowance including 8 bank holidays

Wellbeing and fantastic work - life balance

Excellent opportunities for progression and promotion within our business.

Death in service benefit at 3x salary

Company online retailer saving portal

Complimentary MAP - (Multi Appliance Protection) for your own home appliances.

Specialist training

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