Receptionist -thatcham

**Department: Ophthalmology**

**Contract Type: Full-Time, Permanent**

**Days: Monday to Sunday (covering up to 5 days per week)**

**Hours: 40 hours per week.**

**Locations include: Landmark (RG2 6UU), West Berkshire Community Hospital (RG18 3AS) & Woosehill Medical Practice (RG41 3DR)**

**Salary: £22,000 base**

Established in 2003, the company has grown with the ever-changing healthcare industry and developed its presence across all the UK. We work in partnership with several NHS Clinical Commissioning Groups nationwide to provide patients with access to community services closer to their home.

By joining the HealthHarmonie family you will be a part of the fundamental infrastructure needed to deliver excellent patient care across the UK. Whether this be joining us in a clinical role or an administration role your presence in HealthHarmonie is vital. All our roles require you to have an innovative thought process, a willingness to learn new skills and the want to oversee your own career by taking ownership of the role you are completing.

**Benefits**
- Excellent Career Progressions - with many members of our Management team having been promoted from within the company
- Claim 0.45 per mile
- Quarterly bonus scheme of £250
- 20 days Annual Leave + 1 additional day per year of service
- Travel time included in contracted hours
- Pension Scheme
- NHS Employee Discounts
- Flexible working
- Uniform Supplied

**Role & Responsibilities**

For all of the roles and responsibilities below no experience is necessary training will be provided but as a receptionist you will:

- Greet patients
- Keep reception area clean and well maintained
- Inputting patient details into Evolution
- Triaging patients referrals
- Contacting patients to get them booked in ASAP for an appointment
- Scan referrals and attach onto patient’s file
- Accepting referrals from RBH and transferring to patient’s local clinic

*** Please note that as we run a 7-day service you will be required to work 5 out of 7 days. Shift patterns are generally between 07:00/ 07:30 - 17:30/18:00. Some of locations will include Landmark (RG2 6UU), West Berkshire Community Hospital (RG18 3AS) & Woosehill Medical Practice (RG41 3DR). One of the above locations will be your main base.**

**Training and Development**

You will be enrolled on to our 1-2-week comprehensive training plan from day 1 of your employment, which will equipment you with all the skills and knowledge you require to fulfil your duties as a Receptionist.

Some of the modules you will cover are:

- Safeguarding Adults
- Safeguarding Children
- Basic Life Support
- Infection Control
- Information Governance
- Mental Capacity Act
- Equability and Diversity
- Prevent
- Domestic Violence
- COVID-19
- DON & DOFF PPE

**About you**

**Expectations**

Your training will involve a corporate induction on your first day and then shadowing an experienced team member, which will provide you with the skills and knowledge to be successful in the role. This training is a vital part to the start of your career with us and you will need to commit to full attendance during this time.

**Diversity**

Key words: Healthcare, Call Centre, NHS, Patients, Administration, Telephone Booking, Flexibility, Medicine, Targets, Training, Development, Travelling, Community Services, Vehicle, Mobile.

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