1st/2nd IT Support Engineer

2 weeks ago


Barking, United Kingdom D P Systems Full time

**About Us**

DP Systems is a customer orientated managed service provider. Established for over 30 years, our business is centred around each of our customers providing them with seamless IT Support and Managed Services. Whilst Covid-19 has negatively impacted some businessenvironments, ours has grown. To keep up with customer demand and proactive expansion and growth, we are looking for an engaged and passionate IT engineer who loves what they are doing and wants to improve their career growth. We offer a work hard, play hardenvironment amongst a friendly and close-knit team.

Our accelerating growth means we are preparing to move into our new purpose-built office in Loughton, Essex and expect to move from Barking (IG11 8TB) to **Loughton**(IG10 1LH) in **Q1202 3**.

**About the Role**
- Investigate and resolve the logged issues autonomously and escalate where needed
- Provide telephone and/or remote support to solve customer problems/requests
- Visit customer sites to install PCs, laptops, software and upgrades as well as solve problems related to your skill level
- Work on new projects, building systems in the office for remote and on-site setup

**Ideal Skills**
- Proven experience in installing & configuring & supporting Windows 10 (and Windows 7)
- Supporting PCs/Laptops/Tablets in a Windows Domain environment
- Supporting & Administration of Windows Active Directory & Group Policies
- Supporting Microsoft Office 2010 or 2013 / 2016 / Office 365
- Supporting & Administration of Office365 & Outlook Users
- Ability to rebuild workstations and laptops
- Installation of general PC / network-based software, Office, Sage/Adobe etc.
- Android/iOS/MDM technology
- Experience in installing cabling; Cat5e, Patching & Terminating
- Able to use remote support tools such as RDP, Teamviewer and Logmein
- Ability to understand IP networks and debugging of network problems
- Experienced to understand configuration of Routers and Firewalls
- Able to configure ADSL Routers, WIFI Access Points, NAS Boxes, Network Printers, Scanners

**About you**

You should satisfy most of the below bullet points:

- Customer service driven
- Commercially aware
- Autonomous and self-motivated to find answers and solutions that satisfy customer demands
- Able to understand deadlines
- Must be able to drive - to support travelling to client sites around the home counties and London
- Willing to embrace being a part of a team that is flexible, friendly and motivated to work together.

**Benefits**
- Annual performance bonuses
- 28 days annual leave (incl. bank holidays)
- Company social weekends
- Monthly team lunch
- Weekly team drinks
- Smart casual dress
- Reference ID: 1ST/2NDLINESUPPORT23



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