Prueba Publicación2023

**ROLE**: Hotel Manager

**HOTEL**: Innside Newcastle

**LOCATION**: Newcastle**

**HOTEL KEY FACTS**: 4* Hotel

**CANDIDATE PROFILE**

Primarily to oversee and manage the day to day and strategic planning of all Hotel operations to the agreed standards ensuring total guest satisfaction is achieved, including the overall management of the Hotel in the absence of the Cluster General Manger. To meet and improve upon all agreed financial and quality targets within the departments. To ensure all Hotel Operational Management and staff are managed and developed to the agreed standards. To be involved with achieving the agreed F&B and Rooms sales strategy and ensuring yield is maximised at all times. To manage the relationship with outsourced partners that operate within the hotel.

**FUNCTIONS**
- To ensure that all F&B, FOH, HSK & Maintenance departments are offering the standards of service as laid down in the relevant Innside Brand and Hotel SOP manual.
- To promote positive working relationships with all staff and management within the Hotel and to promote teamwork and a fully integrated one team approach throughout the hotel and business
- To ensure that the operational departments are fully integrated with the rest of the Hotel and working as a team.
- To provide quality line management to all Managers within the Operations departments.
- To hold regular communications with all employees and outsourced partners to ensure passing of information is two way.
- To ensure that all Innside Brand GEX SOP’s are adhered to and implemented within the property.
- To oversee the management of Review Pro for the property, ensuring communication of weekly reports, target scores and response management levels are maintained at 75% or higher
- In conjunction with the Human Resources department and Operational HOD’s, to select, recruit and induct all new staff within the departments.
- To ensure that all staff / management are appraised at least annually and set realistic and tangible objectives, including both personal and departmental.
- To ensure that all SOP manuals are kept up to date and are used as the training tool within departments.
- To be involved with the identification of training needs within the department and planning of training priorities. To be fully committed to providing the highest levels of Customer Care to internal and external clients/guests at all times.
- To undertake regular evaluations of Review Pro to ensure that consistency of standards and customer care is met at all times.
- To be fully conversant with all Hotel accounting procedures including the use of all computer systems, their capabilities being fully exhausted and ensure compliance of the above at all times.
- To deal with any guest complaints efficiently and professionally to the laid down standards
- To undertake regular bedroom checks to monitor standards and to plan on-going maintenance programmes.
- To meet and greet all VIP guests ensuring that this information is fully communicated to other departments in the hotel.
- To ensure that communication within Hotel Operations is to a high standard, two way and on a regular basis at least including: - Daily Departmental Line Ups, Monthly Supervisors Meeting, Bi-weekly HOD Meetings and Dept Monthly Meetings
- To oversee the hotel Health and Safety management program, in conjunction with our partners at Shield Safety. Ensuring that all departments are operated in an organised and hygienic fashion ensuring that legislative requirements are met at all times and all staff display due diligence towards their Health and Safety responsibilities.
- Leading the monthly H&S Meetings.

**Health and Safety, Fire and Security**
- To be overall responsible for all aspects of Health and Safety within the operations. To actively promote a safe working environment on a day to day basis, whilst working with our H&S consultants at Shield Safety
- To attend all statutory training as and when required and ensure operations are made aware and comply with any changes to legislation that may occur. To be represented on the Health & Safety Committee, and be aware of all relevant legislation.
- To ensure that all staff and Management are trained and comply with the standards in personal hygiene and Appearance and these are at all times consistent with the hotel’s set standards.
- To ensure that all staff are fully trained and comply with COSHH regulations and that due diligence is displayed with regard to work practices.
- To ensure that Risk Assessments are carried out for all areas of activity and that the work practices carried out are monitored and checked.

**Financial**
- To ensure that the Hotel Departments are operated on an efficient and commercial basis and that all efforts are made to improve financial efficiency, where possible.
- To ensure that all costs and payroll % forecasts are contained to within the budget, in proportion to sales.
- In conjunction with the Sales Team, to initiate any sa